Michael Geffin
Nashville,TN
Overview
2
2
years of professional experience
Work History
Room Service Captain
Walt Disney World Swan & Dolphin Resort
- 01.2017
- Managed daily operations, scheduling and payroll for over 60 employees spanning 2,619 rooms for In-Room Dining, Coffee-Bars, and Food Truck outlets
- Handled over $6,000 in daily sales throughout outlets & implemented Standard Operating Procedures to increase Poolside sales by 30%
- Performed Lead Training duties for all new Room Service Captain hires along with onboarding new departmental hires
- Selected from a pool of 'high-potential associates' for a 6-month Associate Development Program with a focus in Recreation and Food & Beverage Upper-Level Management.
Food & Beverage Assistant Outlet Manager
Four Seasons Hotel - SURF CLUB
- Promoted from Opening-Team Pool Server to the Assistant Manager of (4) Pools, (42) Cabanas & the Beachside Restaurant & Bar
- Created and Implemented Covid-19 Standard Operating Procedures in all Food & Beverage Outlets
- Spearheaded reopening responsibilities which included training staff on new safety protocols, updating hotel signage & dining restrictions while caring for guest sensitivities and preferences
- Cross-trained in Banquets, the hotel's flagship Restaurant and Lobby Bar and In-Room Dining
- Tasks included executing Banquet Event Orders, Revamping the Mini-Bar Program and Revamping Cocktail Bar Menus.
Food & Beverage Assistant Bar Manager
Edge Bar
- 05.2022
- Performed all managerial functions of the outlet, including managing 17 bar employees responsible for 208K in monthly sales
- Created Bar Menus & New Signature Cocktails for three new hotel bar concepts for reopening post covid
- Onboarded and trained all bar staff on Four Seasons Standards, Forbes 5-Star Standards, Triple A Rating Standards, Covid-19 Safety Protocols.
Bar Manager
MIMO Restaurant & Bar
05.2022 - 12.2022
- Part of the 2023 Opening Team for Four Seasons, Nashville Hotel & Residences
- Opening Bar Manager of MIMO Restaurant & Bar equipped with 70 Bar seats & 180 Restaurant seats
- Hired, onboarded and trained 17 Bar employees and assisted in staffing entire restaurant
- Created and presented a new Bar Menu including 9 signature cocktails
- Worked with kitchen staff to add intentional kitchen menu items
- Projected to manage 80K bar sales throughout the end of the third quarter or 2023.
Assistant General Manager
Bourbon Steak Nashville
01.2023 - Current
- Helped drive revenue to $19M in 2023, highest grossing year on record
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and lower Beverage cost
- Managed team schedule for all positions
- Assisted in the recruitment, hiring, and onboarding process for new employees
- Interacted well with customers to build connections and nurture relationships.
- Managed Beverage program and oversaw and planned new menu creation and roll out.
- Lead weekly finance driven manager meetings.
Education
Master of Science - 3 Credit Remaining
Rosen College, University of Central Florida
Associates Degree -
Valencia College
Skills
- BevSpot
- Micros Point of sales program
- Avero super user
- Redrocks ordering systems
- Sevenrooms
Websites
Accomplishments
- Four Seasons Manager of the Year (2018) & Quarter (2020)
- Inn Key Manager of the Year - City of Miami & Beaches (2018)
- Starwood Hotel & Resort Associate Development Program
Professional Development
- TABC Training
- ServSafe Manager food handling certification
- Micros Superuser
- Avero Superuser
- Workday Trainings: Information Security Awareness
- Ethical Business Behavior
- Unconscious Bias awareness
- Empathy At Work training
- Efficient Time Management
- Diversity, Inclusion, and Belonging Training
References
Available Upon Request
Timeline
Assistant General Manager
Bourbon Steak Nashville
01.2023 - Current
Bar Manager
MIMO Restaurant & Bar
05.2022 - 12.2022
Room Service Captain
Walt Disney World Swan & Dolphin Resort
- 01.2017
Food & Beverage Assistant Outlet Manager
Four Seasons Hotel - SURF CLUB
Food & Beverage Assistant Bar Manager
Edge Bar
- 05.2022
Master of Science - 3 Credit Remaining
Rosen College, University of Central Florida
Associates Degree -
Valencia College
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