BILL HILL
Summary
Executive hospitality leader with more than 25 years of progressive experience leading high-volume restaurants, multi-unit operations, franchise businesses, and food & beverage strategy. Proven history of driving profitability, building high-performing leadership teams, developing future General Managers, and partnering with ownership and hospitality management to execute strategic initiatives. Recognized for operational excellence, disciplined financial management, and creating exceptional guest experiences while delivering sustainable business growth.
Overview
1
1
Certification
13
13
years of professional experience
Work History
General Manager
Lena's Wood-Fired Pizza & Tap
Alexandria, VA
12.2021 - Current
- Direct all operational, financial, and strategic initiatives for a $6M+ flagship restaurant employing more than 100 team members.
- Partner with ownership and hospitality management on budgeting, forecasting, capital planning, and long-term operational strategy.
- Maintain FOH labor below 7%, BOH labor below 15%, Food Cost at 25.05%, and LBW Cost at 20%.
- Collaborate on menu development, beverage innovation, and menu engineering to improve guest satisfaction and profitability.
- Develop hourly team members into Supervisors, Assistant General Managers, and General Managers through structured coaching and succession planning.
- Earned multiple Taste of Del Ray Top 3 finishes, including 2025.
General Manager
Matchbox
Washington, DC
01.2018 - 12.2021
- Led restaurants generating up to $5 million in annual revenue.
- Selected to open the Reston, VA location, overseeing hiring, training, and operational launch.
- Improved operational consistency, profitability, and leadership development.
General Manager
The Flyin' Pig
Richmond, VA
01.2016 - 01.2018
- Directed operations and staffing to enhance guest experience and drive financial performance.
- Enhanced profitability through effective labor management, strategic inventory controls, and focused team development.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Managing Partner
Coda Urban Bistro / Vagabond
Richmond, VA
01.2014 - 01.2016
- Directed restaurant operations, enhancing financial performance through culinary collaboration, beverage programming, staffing, and strategic growth initiatives.
- Collaborated on menu creation and beverage development, improving guest engagement and reinforcing brand identity.
- Cultivated a culture of accountability, hospitality, and operational excellence, fostering team alignment and service quality.
Multi-Unit Operator / Franchisee
CiCi's Pizza
- Oversaw four restaurant locations generating approximately $4.5–$5.5 million in annual revenue.
- Led approximately 100–140 employees across multiple locations.
- Managed full P&L responsibility, hiring, marketing, inventory, food safety, and operational execution.
- Recognized as one of the youngest approved franchisees in company history.
Lead Carpenter
Pinnacle Construction
- Supervised carpentry projects ensuring quality and adherence to specifications.
- Managed construction projects, scheduling, vendor coordination, and budgets, strengthening leadership and project management skills.
- Collaborated with team members to complete construction tasks efficiently.
- Utilized power tools and hand tools for framing and finishing work.
Education
Business Studies -
New Hampshire Technical Institute
Skills
- P&L Management
- Budgeting
- Forecasting
- Strategic Planning
- Operational Excellence
- Executive Leadership
- Multi-Unit Operations
- Leadership Development
- Succession Planning
- Food & Beverage Strategy
- Menu Development
- Beverage Programs
- Menu Engineering
- Labor Optimization
- Cost Control
- Inventory Management
- Vendor Relations
- Guest Experience
- Restaurant Openings
- Organizational Growth
- Toast
- Aloha
- MICROS
- Restaurant365
- MarginEdge
- HotSchedules
- ADP
- Paylocity
- Compeat
- BevSpot
- Microsoft Office
Executive Impact
- $7M+ flagship restaurant leadership
- 25+ years of hospitality leadership
- 100+employees led
- Four multi-unit restaurant locations
- Developed team members, Supervisors, Assistant General Managers, General Managers
- One of the youngest approved CiCi's Pizza franchisees
- FOH Labor consistently under 6%
- BOH Labor consistently under 15%
- Food Costs 25.05% | LBW Costs 20%
- Menu creation, beverage development and menu engineering
- Restaurant opening experience
Certification
- ServSafe Manager
- ServSafe Proctor
- TIPS Certified
Timeline
General Manager
Lena's Wood-Fired Pizza & Tap
12.2021 - Current
General Manager
Matchbox
01.2018 - 12.2021
General Manager
The Flyin' Pig
01.2016 - 01.2018
Managing Partner
Coda Urban Bistro / Vagabond
01.2014 - 01.2016
Lead Carpenter
Pinnacle Construction
Multi-Unit Operator / Franchisee
CiCi's Pizza
Business Studies -
New Hampshire Technical Institute