Michael Gerrits
Hudsonville
Summary
Dynamic professional with extensive experience at Verizon Business, excelling in project management and customer relations. Proven track record in enhancing operational efficiency and delivering complex projects on time. Skilled in analytical thinking and documentation management, consistently achieving high client satisfaction through innovative solutions and effective communication.
Overview
43
43
years of professional experience
Work History
Sr Specialist-Account Svcs.
HCLTech
11.2023 - 08.2025
- Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.
- Maintained documentation for operational procedures to ensure compliance and accuracy.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Improved client satisfaction by customizing service delivery approaches according to unique business needs.
Project Manager
Verizon Business
04.2018 - 10.2023
- Coordinated project timelines and deliverables to ensure on-time completion.
- Assisted in resource allocation and task prioritization for multiple projects.
- Developed detailed project plans outlining scope, objectives, and milestones.
- Communicated effectively with stakeholders to gather requirements and provide updates.
Service Program Manager
Verizon Business
08.2011 - 03.2018
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented strategic initiatives to enhance operational efficiency across programs.
- Managed stakeholder communications, ensuring alignment on project goals and timelines.
- Analyzed program performance metrics to drive continuous improvement and inform decision-making.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Channel Program Manager
Verizon Business
08.2010 - 07.2011
- Led cross-functional teams to implement process improvements, enhancing project delivery timelines and stakeholder satisfaction.
- Developed and maintained project plans, ensuring alignment with organizational goals and resource allocation.
- Facilitated regular status meetings, fostering communication among team members and stakeholders to address potential challenges early.
- Analyzed project performance metrics, identifying trends and recommending adjustments to optimize outcomes.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Increased customer satisfaction through effective communication of program goals and expectations.
Implementation Manager
Verizon Business
03.1997 - 07.2010
- Led cross-functional teams to implement strategic project initiatives, ensuring alignment with organizational goals.
- Collaborated with clients to define project scope and deliverables, fostering strong relationships and ensuring client satisfaction.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
CATV Installation Manager
TCI
09.1990 - 12.1996
- Oversaw installation project timelines, ensuring adherence to deadlines and client specifications.
- Managed workforce schedules, optimizing resource allocation for maximum efficiency.
- Trained and mentored installation teams on safety protocols and best practices.
- Coordinated with clients to address concerns, enhancing customer satisfaction throughout projects.
CATV Engineering Department
TCI
08.1986 - 09.1990
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CATV Installer
United Artists / TCI
06.1982 - 07.1986
- Installed and configured CATV systems ensuring optimal signal quality and customer satisfaction.
- Diagnosed and repaired technical issues in cable installations, enhancing service reliability.
- Trained junior technicians on installation procedures and safety protocols, improving team performance.
- Conducted site surveys to evaluate installation feasibility and recommended tailored solutions to clients.
Education
No Degree - Business
Davenport University
Grand Rapids, MINo Degree - Business
Grand Rapids Community College
Grand Rapids, MIProject Management Capstone - Project Management
Villanova University
Villanova, PA08-2011
PMP Certification - Project Management
PMI
08-2011
High School Diploma -
Hudsonville High School
Hudsonville, MI05-1977
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
Timeline
Sr Specialist-Account Svcs.
HCLTech
11.2023 - 08.2025
Project Manager
Verizon Business
04.2018 - 10.2023
Service Program Manager
Verizon Business
08.2011 - 03.2018
Channel Program Manager
Verizon Business
08.2010 - 07.2011
Implementation Manager
Verizon Business
03.1997 - 07.2010
CATV Installation Manager
TCI
09.1990 - 12.1996
CATV Engineering Department
TCI
08.1986 - 09.1990
CATV Installer
United Artists / TCI
06.1982 - 07.1986
No Degree - Business
Davenport University
No Degree - Business
Grand Rapids Community College
Project Management Capstone - Project Management
Villanova University
PMP Certification - Project Management
PMI
High School Diploma -
Hudsonville High School