Michael Geyer
North Bellmore
Summary
Results-oriented HR professional with expertise in employee relations, retention strategies, and diversity initiatives. Proven track record in enhancing organizational culture and reducing turnover through innovative HR programs.
Overview
39
39
years of professional experience
Work History
Human Resources Business Partner
Walgreen's Pharmacy
New York, NY
09.2019 - 04.2026
- Developed and implemented HR strategies aligned with business objectives.
- Facilitated talent acquisition processes, enhancing candidate experience and selection quality.
- Advised management on employee relations to foster a positive work environment.
- Conducted training sessions to improve employee performance and engagement metrics.
- Analyzed workforce data to identify trends and inform strategic decision-making.
- Advised senior management on organizational development and change management initiatives.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Reduced employee turnover rates with targeted retention strategies and support systems.
Human Resources Generalist
Walgreens Pharmacy
New York, NY
02.2017 - 08.2019
- Managed recruitment processes, enhancing candidate sourcing strategies and improving hiring timelines.
- Developed and implemented employee training programs, fostering professional development and compliance.
- Conducted performance evaluations, providing actionable feedback to promote employee growth and retention.
- Streamlined onboarding procedures, improving new hire experiences and reducing time-to-productivity.
- Analyzed employee engagement surveys, identifying areas for improvement and driving initiatives for cultural enhancement.
- Collaborated with management on strategic workforce planning, optimizing talent allocation for business needs.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Employee Relations Specialist
Duane Reade Pharmacy/Walgreens Pharmacy
New York, NY
03.2011 - 02.2017
- Facilitated resolution of employee concerns through effective communication and conflict management strategies.
- Developed and implemented employee engagement initiatives to enhance workplace morale and retention.
- Advised management on employee relations policies, ensuring compliance with labor laws and regulations.
- Conducted training sessions for staff on best practices in conflict resolution and performance management.
- Analyzed employee feedback to identify trends, recommending actionable solutions to improve workplace culture.
- Collaborated with HR teams to streamline processes related to onboarding and employee exit interviews.
- Led investigations into employee grievances, ensuring fair treatment while maintaining confidentiality throughout the process.
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Answered management and employee questions, interpreted contracts, and resolved issues.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Supported change management initiatives within the organization by facilitating clear communication channels between employees at all levels.
- Assisted with the development of performance improvement plans for underperforming employees, ultimately leading to higher levels of job satisfaction and retention rates.
- Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
- Developed and delivered training sessions on topics such as diversity, harassment prevention, and workplace ethics, promoting a culture of inclusion and respect.
- Promoted harmonious working climate to boost morale and productivity.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Reduced turnover rates by identifying areas of concern and addressing employee issues proactively.
- Leveraged team exercises, group discussions, and videos to instruct participants.
- Evaluated employee engagement survey results, identifying areas for improvement and developing targeted action plans to address identified concerns.
- Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
- Facilitated team-building activities, strengthening interdepartmental relationships and collaboration.
- Resolved numerous employee grievances, fostering more positive work environment.
- Streamlined HR processes to reduce paperwork and increase efficiency in handling employee requests.
- Mediated conflicts between employees, restoring workplace harmony with effective communication strategies.
- Conducted thorough investigations into allegations of workplace misconduct, ensuring fair outcomes.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Training Facilitator
Duane Reade Pharmacy
New York, NY
01.2007 - 11.2011
- Designed and delivered comprehensive training programs for pharmacy staff, enhancing product knowledge and customer service skills.
- Facilitated onboarding sessions, ensuring new employees quickly adapted to operational procedures and company culture.
- Developed training materials and resources, aligning content with Duane Reade's standards and best practices in pharmacy operations.
- Evaluated training effectiveness through feedback surveys, implementing improvements based on participant input and performance metrics.
- Collaborated with management to identify skill gaps, tailoring training initiatives to address specific operational needs within the pharmacy team.
- Documented class attendance and participation and provided feedback to management.
- Identified areas in need of improvement and implemented solutions.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
- Improved employee retention rates through engaging and interactive training sessions.
- Mitigated potential compliance risks by ensuring all employees received mandatory industry-specific training.
- Fostered a culture of continuous learning within the organization by promoting professional development opportunities.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with vendors and suppliers.
Store Manager
CVS Pharmacy
Charlotte, NC
02.2007 - 11.2007
- Oversaw daily store operations, ensuring optimal customer service and compliance with company policies.
- Managed inventory levels through effective stock control and ordering processes to minimize shortages.
- Trained and mentored staff on sales techniques, product knowledge, and operational procedures.
- Analyzed sales data to identify trends and implement strategies that enhanced store performance.
- Developed employee schedules to maintain adequate coverage during peak hours while managing labor costs.
- Implemented loss prevention measures, reducing shrinkage through staff training and security protocols.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Training Facilitator
Duane Reade Pharmacy
New York, NY
03.2004 - 12.2006
- Mentored junior trainers, fostering professional development and promoting consistency in training delivery across multiple locations.
- Conducted workshops on regulatory compliance and safety protocols, ensuring adherence to industry standards among all staff members.
- Implemented innovative training techniques using technology to enhance engagement and retention of critical information among trainees.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Facilitated open communication between management and staff during change initiatives, easing transitions and minimizing disruptions.
- Provided coaching and mentoring to employees.
- Facilitated onboarding sessions, ensuring new employees quickly adapted to operational procedures and company culture.
- Collaborated with management to identify skill gaps, tailoring training initiatives to address specific operational needs within the pharmacy team.
Store Manager
Duane Reade Pharmacy
Hicksville, NY
03.2001 - 10.2004
- Coordinated promotional events, driving increased foot traffic and enhancing community engagement initiatives.
- Fostered a positive team environment, encouraging collaboration and high morale among staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Duane Reade Pharmacy
Queens, NY
06.1999 - 08.2001
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Rockbottom Drugs/ Duane Reade Pharmacy
Hicksville, NY
01.1997 - 02.1999
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies resulting in increased sales and improved customer engagement.
- Coordinated staff scheduling to maintain optimal coverage during peak hours, enhancing service quality.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Collaborated with upper management on strategic initiatives to improve store performance and profitability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Department Manager
Caldor Department Store
East Setauket, NY
07.1993 - 01.1997
- Oversaw daily operations, ensuring efficient workflow and high standards of customer service.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored staff to enhance performance and improve team dynamics.
- Implemented strategic merchandising initiatives to increase sales and improve store layout.
- Collaborated with cross-functional teams to streamline procedures and enhance productivity.
- Led department meetings, fostering communication between management and staff for continuous improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
Sales Associate
Macys Department Store
Huntington, NY
03.1987 - 02.1992
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales strategies to effectively engage customers.
- Operated point-of-sale systems accurately to process transactions and manage cash handling duties.
- Collaborated with team members to ensure efficient store operations and merchandise presentation.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Music Performance
Nassau Community College
Garden City, NYAssociate of Arts - Audio Recording/ Sound Engineer
Institute of Auduo Research
New York, NY05-1992
Skills
- Policy implementation
- Employee retention
- Employee relations
- Retention strategies
- Talent management
- Coaching leadership
- Succession planning
- Diversity and inclusion
- Exit interviews
- Grievance handling
Timeline
Human Resources Business Partner
Walgreen's Pharmacy
09.2019 - 04.2026
Human Resources Generalist
Walgreens Pharmacy
02.2017 - 08.2019
Employee Relations Specialist
Duane Reade Pharmacy/Walgreens Pharmacy
03.2011 - 02.2017
Store Manager
CVS Pharmacy
02.2007 - 11.2007
Training Facilitator
Duane Reade Pharmacy
01.2007 - 11.2011
Training Facilitator
Duane Reade Pharmacy
03.2004 - 12.2006
Store Manager
Duane Reade Pharmacy
03.2001 - 10.2004
Store Manager
Duane Reade Pharmacy
06.1999 - 08.2001
Assistant Store Manager
Rockbottom Drugs/ Duane Reade Pharmacy
01.1997 - 02.1999
Department Manager
Caldor Department Store
07.1993 - 01.1997
Sales Associate
Macys Department Store
03.1987 - 02.1992
No Degree - Music Performance
Nassau Community College
Associate of Arts - Audio Recording/ Sound Engineer
Institute of Auduo Research