Michael Gibbs
Vineland,NJ
Summary
Dedicated to delivering exceptional customer service and building a successful long-term career in the field. Seeking opportunities for professional growth and development in a dynamic, customer-focused environment. Committed to exceeding customer expectations and continuously improving service delivery. Utilizing skills and experience to positively contribute to organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Shields Business Solutions
01.2022 - 10.2024
- Ensured complete uniform compliance with bulletproof vest, boots, duty gun, and duty belt.
- Transported funds from job vault to financial institutions and businesses.
- Monitored surrounding areas to ensure ECO safety during establishment visits.
- Maintained strict security protocols while driving and safeguarding assets.
- Certified under Act 235.
Accounting Assistant
PepsiCo
11.2022 - 04.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Accounting Clerk
J&J Snack Foods
04.2022 - 06.2022
- Prepares and records customer payments related to accounts receivable.
- Creates invoices according to company practices; submits invoices to customers.
- Ensures customer files are current by incorporating updates such as address changes
- Drafted correspondence for standard past-due accounts and collections.
- Collaborated with Collections Manager and staff to resolve customer discrepancies and outstanding balances.
Supervisor
Vision Solar LLC
06.2020 - 11.2021
- Directed team in fostering relationships with townships for MPU and service upgrade submissions.
- Resubmit all rejected applications and designs
- Gather data for new states and townships
- Train new hires
- Coordinated job assignments for states requiring permits.
- Log approved permits promptly.
- Coordinate with various departments to obtain updates.
Collections Specialist
Mrs BPO LLC Collection agency
02.2018 - 05.2020
- Contacted customers to recover payments for outstanding bills.
- Served as liaison between creditors and customers, overseeing overdue accounts.
- Organize list according to severity of delinquency.
- Utilized credit bureau data, background checks, and loan documents to locate customers.
- Verify accuracy of customer contact details.
- Set up repayment plans and new terms of sale.
- Commenced repossession actions for overdue accounts.
TRUCK DRIVER
TRI-CITY PAPER & LUMBER
06.2004 - 10.2016
- Interacted with customers and vendors in a friendly and timely manner. Checked load accuracy and stability before each trip. Ensured correct orders were picked, pallet-wrapped and marked for shipping under tight time constraints. Performed loading and offloading of trucks, utilizing pallet jacks and forklifts. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
Education
HS DIPLOMA - undefined
VINELAND HIGH SCHOOL
06.2004
Skills
- Customer Service
- Phone Etiquette
- Warehouse Experience
- Computer Skills
- Supervising experience
- Microsoft Word
- Communication skills
- Negotiation
- Analysis skills
- Accounting software
- Accounts receivable
- Leadership
- CRM software
- Forklift
- Order entry
Certification
Driver's License
Timeline
Accounting Assistant
PepsiCo
11.2022 - 04.2023
Accounting Clerk
J&J Snack Foods
04.2022 - 06.2022
Armed Security Officer
Shields Business Solutions
01.2022 - 10.2024
Supervisor
Vision Solar LLC
06.2020 - 11.2021
Collections Specialist
Mrs BPO LLC Collection agency
02.2018 - 05.2020
TRUCK DRIVER
TRI-CITY PAPER & LUMBER
06.2004 - 10.2016
HS DIPLOMA - undefined
VINELAND HIGH SCHOOL
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