Michael A. Giboney
Jefferson City,MO
Summary
Dynamic and results-driven professional with extensive experience in team leadership, process optimization, and quality assurance. Proven ability to enhance efficiency, train staff, and solve complex problems in fast-paced environments. Adept at project management, conflict resolution, and fostering collaboration to achieve goals. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Delivery Associate
Wild Blue Logistics LLC
01.2025 - Current
- Delivered packages to residential and commercial customers efficiently, ensuring timely and accurate fulfillment of daily routes in a fast-paced environment.
- Utilized handheld devices and GPS technology to navigate delivery routes, optimizing efficiency and maintaining schedule adherence.
- Provided exceptional customer service by addressing inquiries, resolving delivery issues, and ensuring a positive experience at each stop.
- Inspected and maintained delivery vehicles daily, adhering to safety protocols and reporting issues promptly to minimize downtime.
- Loaded and unloaded packages (up to 50 lbs) from vans, organizing items to streamline delivery operations and reduce errors.
- Collaborated with warehouse teams to confirm shipment accuracy and address discrepancies, supporting end-to-end logistics processes.
- Adapted to dynamic route changes and weather conditions, demonstrating problem-solving skills and resilience under pressure.
- Upheld Amazon's quality standards by conducting final checks on packages and ensuring proper placement at delivery locations.
- Contributed to team goals by communicating effectively with dispatchers and peers to coordinate busy delivery schedules.
Process Technician/Lead Relief Operator
American Plastics
08.2023 - 02.2025
- Lead production teams to ensure safe, efficient operations while maintaining product quality and meeting customer specifications.
- Develop and implement quality processes, conducting inspections and capability studies to uphold standards and drive continuous improvement.
- Train operators on best practices, fostering teamwork and enhancing production efficiency through streamlined workflows.
- Collaborate with cross-functional teams to resolve production issues, reduce waste, and improve project outcomes.
- Maintain detailed documentation and communicate shift priorities to ensure seamless operations.
Receiving Associate/Inventory Control Specialist
RW America
11.2022 - 06.2023
- Managed incoming shipments, verifying accuracy against manifests and routing materials to appropriate departments.
- Operated forklifts and pallet jacks safely to optimize warehouse efficiency and support inventory accuracy.
- Trained new team members on receiving procedures, contributing to a cohesive and productive work environment.
- Identified process improvement opportunities, enhancing workflow and reducing errors in the receiving area.
Foreman/Inventory/Quality Control Specialist
Doolittle Trailer MFG
02.2015 - 11.2022
- Supervised teams of up to 20 employees, coordinating daily production plans and ensuring adherence to quality standards.
- Conducted thorough quality control checks, wiring trailers to meet customer and management expectations.
- Improved project efficiency by streamlining scheduling, allocating resources, and implementing operational enhancements.
- Trained and mentored staff, fostering a culture of safety, accountability, and high performance.
- Built strong relationships with clients and suppliers to ensure smooth project execution and customer satisfaction.
Secondary Process Operator
Porite Jefferson
08.2016 - 02.2018
- Operated and maintained machinery, performing quality checks to ensure compliance with precise specifications.
- Trained junior operators on equipment use and safety protocols, supporting team productivity and operational goals.
- Analyzed process data and recommended improvements, contributing to cost savings and enhanced production times.
- Collaborated with quality control teams to address issues and maintain consistent product standards.
General Warehouse Associate
Dollar General Distribution Center
07.2015 - 02.2016
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Service Associate
Auto Zone Auto Parts
05.2014 - 07.2015
- Delivered exceptional customer service by assisting clients, recommending products, and processing transactions.
- Trained new sales staff on effective techniques, improving team performance and customer satisfaction.
- Maintained up-to-date product knowledge to provide accurate advice and meet diverse customer needs.
- Managed inventory displays and reservations, ensuring a visually appealing and organized store environment.
Line Crew
Cowley Distribution
07.2012 - 07.2015
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Skills
- Team Leadership & Training
- Customer Relations & Satisfaction
- Process Improvement & Problem Solving
- Quality Assurance & Attention to Detail
- Project Management & Decision Making
- Communication & Conflict Resolution
- Technical Knowledge & Adaptability
- Microsoft Office (Word, Excel) & SAP
Timeline
Delivery Associate
Wild Blue Logistics LLC
01.2025 - Current
Process Technician/Lead Relief Operator
American Plastics
08.2023 - 02.2025
Receiving Associate/Inventory Control Specialist
RW America
11.2022 - 06.2023
Secondary Process Operator
Porite Jefferson
08.2016 - 02.2018
General Warehouse Associate
Dollar General Distribution Center
07.2015 - 02.2016
Foreman/Inventory/Quality Control Specialist
Doolittle Trailer MFG
02.2015 - 11.2022
Customer Service Associate
Auto Zone Auto Parts
05.2014 - 07.2015
Line Crew
Cowley Distribution
07.2012 - 07.2015
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