Alisha Stevens
Nottingham ,MD
Summary
Highly organized and customer-focused professional with over five years of experience in customer service, sales, and team leadership. Proven ability to manage high-volume client interactions, maintain accurate records, and support daily operations in fast-paced environments. Recognized for strong communication, attention to detail, and relationship-building skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Courier / Sort Associate
Amazon
03.2020 - 02.2021
- Delivered 120+ packages daily while meeting strict deadlines and safety standards.
- Processed and organized 1,000+ items daily with high accuracy.
- Maintained professional communication with customers and dispatch.
Salon Manager
HC Salons
06.2024 - 05.2025
- Managed daily business operations including scheduling, inventory, reporting, and staff oversight.
- Led and trained a team of 10+ employees to maintain service standards and operational efficiency.
- Maintained accurate CRM records, appointment schedules, and client preferences.
- Resolved customer concerns professionally, increasing retention by 15%.
Stylist Sales Associate
HC Salons
02.2022 - 05.2024
- Provided personalized client service and product recommendations.
- Supported daily scheduling, reporting, and operational needs.
- Built long-term client relationships through consistent follow-up.
Sales Agent
Maryland Auto Mall
01.2021 - 03.2022
- Conducted inbound and outbound follow-up with 30+ prospective clients daily.
- Scheduled appointments and maintained accurate lead documentation.
- Supported sales transactions through client communication and coordination.
Customer Service Representative
Walmart
06.2018 - 12.2019
- Assisted high-volume customers with transactions and issue resolution.
- Handled cash, returns, and inventory restocking.
- Promoted store products through professional communication.
Education
Certificate of Completion - Real Estate
CEShop
05-2026
Certificate of Completion - Cosmetology
Empire Beauty School
Glen Burnie, MD11-2017
High School Diploma - undefined
Caesar Rodney High School
01-2014
Skills
- Customer Service & Client Relation
- Scheduling, Calendar & CRM Management
- Team Leadership & Training
- Sales Support & Follow-Up
- Data Entry & Documentation Accuracy
- Professional Communication
Certification
Real Estate License — Pending
Timeline
Salon Manager
HC Salons
06.2024 - 05.2025
Stylist Sales Associate
HC Salons
02.2022 - 05.2024
Sales Agent
Maryland Auto Mall
01.2021 - 03.2022
Delivery Courier / Sort Associate
Amazon
03.2020 - 02.2021
Customer Service Representative
Walmart
06.2018 - 12.2019
High School Diploma - undefined
Caesar Rodney High School
Certificate of Completion - Real Estate
CEShop
Certificate of Completion - Cosmetology
Empire Beauty School