Michael Gibson
Home Depot Overnight Associate
Winter Park,Florida
Summary
Dynamic professional with over three years of retail experience. Skilled in driving revenue growth, optimizing operations, and fostering collaboration. Record of exceeding performance targets through strategic initiatives. For example, led a team to achieve a 20% sales increase within six months and reduced stock loss by 15% through inventory management improvements. Flexibility and a positive mindset make me an asset for organizations aiming for growth and customer satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Home Depot Associate
The Home Depot
12.2021 - Current
- Expedited customer transactions in the analyzed department, achieving an average processing time of less than 2 minutes, enhancing customer satisfaction by 20%. - Provided personalized recommendations and addressed over 100 customer inquiries weekly, resulting in a 15% increase in add-on sales through extended warranty coverage. - Demonstrated commitment to professional growth by completing 20 hours of continuous learning initiatives annually, staying updated on product advancements and departmental procedures. - Safely loaded and unloaded store delivery trucks, handling over 100 shipments monthly with zero incidents, ensuring seamless logistics and inventory management. - Maintained loading docks with precision, reducing operational hazards by 25% and enhancing overall workplace safety. - Recognized for outstanding performance with multiple accolades and twice awarded the prestigious Employee of the Month title for exemplary contributions.
Shoe Sales Associate
Shoe Carnival Inc.
06.2020 - 11.2021
- Provided superior customer service, resulting in a 10% increase in customer satisfaction scores and generating over $10,000 in additional revenue through expert product guidance and tailored fitting recommendations. - Managed cash transactions with precision, processing over 500 transactions monthly, with an average accuracy rate of 99.5%. - Contributed to the enhancement of product presentation by executing visual merchandising strategies, leading to a 15% increase in sales of featured products. - Implemented efficient inventory management practices, resulting in a 20% reduction in stock discrepancies and ensuring optimal product availability for customers.
Education
Associate of Arts in Computer Science -
Seminole State College of Florida
Sanford, FL 06.2023 - Current
Skills
Customer Service
Retail Sales
Cashiering
Product Knowledge
Inventory Management
POS Systems
Active Directory
Windows Operating Systems
Cash Handling
Data Entry
Management Support
Certification
Driver's License, 04/01/21, 09/01/29
Additional Information
Committed to continuous growth and development, currently pursuing an Associate of Arts in Computer Science at Seminole State College of Florida. This educational pursuit further demonstrates my dedication to enhancing my skills and contributing effectively to the evolving retail landscape.
Timeline
Associate of Arts in Computer Science -
Seminole State College of Florida
06.2023 - Current
Home Depot Associate
The Home Depot
12.2021 - Current
Shoe Sales Associate
Shoe Carnival Inc.
06.2020 - 11.2021