Summary
Overview
Work History
Education
Skills
Timeline
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Michael Gibson

Cincinnati,OH

Summary

Dynamic operations manager with a proven track record at Pace Air Freight, enhancing efficiency through tech-driven solutions and strategic planning. A strong background in computer systems/IT. Skilled in team building and customer relationship management, I successfully opened new markets for the CVG station and increased fleet size by 50%, while fostering a culture of communication and positivity.

Overview

13
13
years of professional experience

Work History

Terminal Manager

Pace Air Freight
02.2024 - Current
  • Used a tech-based approach to store, monitor, and transport cold-chain pharmaceuticals and flavoring.
  • Implemented fleet management technologies, resulting in end-to-end efficiency improvements.
  • Took on a regional sales role, developing strong relationships with clients, improving communication and collaboration, and boosting revenue.
  • Increased fleet size by 50% in first year.
  • Spearheaded expansion into Dayton and Columbus markets, doubling the service area for the Cincinnati station.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Fostered a culture of communication and positivity, focusing on team building as a management approach.
  • Fielded customer complaints and comments and rectified issues.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers, office, and warehouse staff.

Operations Manager

VR Transportation
01.2016 - 02.2024
  • Managed a fleet of 25 vehicles, overseeing dispatch, warehouse, and maintenance operations.
  • Implemented software solutions to improve efficiency and streamline processes from dispatch to billing, increasing profits.
  • Supervised operations staff and kept employees compliant with TSA requirements, as well as company policies and procedures.
  • Interacted well with customers to build connections and maintain relationships.
  • Supported employees, encouraging them to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.

CAD Drafting Lead

Anchor Fluid Power
12.2012 - 01.2016
  • Collaborated with engineers to develop accurate and precise technical drawings per SAE standards for various projects.
  • Converted technical specs of valves, couplings, and fittings for oil, water, and gas applications into 3D models using Autodesk Inventor.
  • Printed 3D prototypes for fitment and presentation purposes.
  • Designed and created a new line mounting brackets for open/closed position sensors to accompany valves.

Education

High School Diploma -

Western Hills High School
Cincinnati, OH

Associate of Applied Science - Information Technology

Cincinnati State Technical And Community College
Cincinnati, OH
05-2026

Skills

  • Operations management
  • MS office suite
  • General IT management
  • Team building
  • Customer relationship management
  • Strategic planning
  • OSHA regulations
  • Staff training and development
  • Interpersonal skills
  • Logistics analysis

Timeline

Terminal Manager

Pace Air Freight
02.2024 - Current

Operations Manager

VR Transportation
01.2016 - 02.2024

CAD Drafting Lead

Anchor Fluid Power
12.2012 - 01.2016

High School Diploma -

Western Hills High School

Associate of Applied Science - Information Technology

Cincinnati State Technical And Community College

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