Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Gilliam

Manchester,KENTUCKY

Summary

Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Correctional Officer position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Delivery Driver

JEGX
07.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Deputy Sheriff

Clay County Sheriff's Office
03.2024 - 03.2025
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.

Correctional Officer

Clay County Detention Center
03.2023 - 03.2024
  • Observed behavior of residents individually and in groups.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Conducted security checks of inmates and living areas.
  • Documented inmate behavior and activities in logbooks.
  • Assisted in intake and release of inmates.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Investigated and responded to incidents of inmate misconduct.
  • Completed intake paperwork, fingerprints, and searches.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Supervised inmates during meals, recreation and other activities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Material Handler Supervisor

Phillips Diversified Manufacturing
01.2022 - 11.2022
  • Enforced team adherence to safety regulations and protocols.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Monitored progress of tasks to provide feedback for improvement.

Call Center Customer Service Representative

Senture
10.2021 - 12.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Verifying customers information, making corrections and updates as needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed over 100 customer calls per day.

Pre-Apprentice LineMan

Unified Utilities Inc
03.2021 - 06.2021
  • Maintained solid safety record with no OSHA-recordable incidents.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed old poles and hardware and replaced with new equipment.
  • Resagged loose lines to prevent failures.
  • Assisted Journeyman Lineman with work to learn trade and practice techniques.
  • Responded to emergencies and outages that required additional labor and assistance for repairs.

Machine Operator Supervisor

Phillips Diversified Manufacturing
11.2019 - 02.2021
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Inspected products and machines to maintain quality and efficiency.
  • Adjusted machines to increase productivity for runs.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Made sure that products were produced on time and are of good quality.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Operated machining equipment safely with team of operators.

Order Filler

Walmart Distribution Center
07.2019 - 11.2019
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Picked and packed order items.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

Cashier

Dairy Queen Grill & Chill
10.2017 - 06.2019
  • Learned duties for various positions and provided backup at key times.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Save A Lot Grocery Store
02.2017 - 09.2017
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Set up new sales displays each week with fresh merchandise.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Clay County High School
Manchester, KY
05.2019

Certification - Test Out PC Pro

Clay County High School
Manchester, KY
08.2018

Skills

  • Inmate Escorting
  • Safety and Security
  • Leadership
  • Problem Solving
  • Teamwork
  • Observation
  • Active Listening
  • Search Cells
  • Complex Problem-Solving

Timeline

Delivery Driver

JEGX
07.2025 - Current

Deputy Sheriff

Clay County Sheriff's Office
03.2024 - 03.2025

Correctional Officer

Clay County Detention Center
03.2023 - 03.2024

Material Handler Supervisor

Phillips Diversified Manufacturing
01.2022 - 11.2022

Call Center Customer Service Representative

Senture
10.2021 - 12.2021

Pre-Apprentice LineMan

Unified Utilities Inc
03.2021 - 06.2021

Machine Operator Supervisor

Phillips Diversified Manufacturing
11.2019 - 02.2021

Order Filler

Walmart Distribution Center
07.2019 - 11.2019

Cashier

Dairy Queen Grill & Chill
10.2017 - 06.2019

Cashier

Save A Lot Grocery Store
02.2017 - 09.2017

High School Diploma -

Clay County High School

Certification - Test Out PC Pro

Clay County High School

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