Michael Giordano
Results-driven Import/Export Process Manager with a focus on operational excellence, quality service, and continuous process improvement. Proven ability to lead cross-functional teams and achieve key performance indicators.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
40 Years experience with Lufthansa Cargo ranging from Warehouse Agent, Warehouse Foreman, Aircraft Operations Weight and Balance Agent, Terminal Supervisor, Import Manager and Export Manager.
Work History
Import/Export Process Manager
18 Years 10 MonthsOversaw aircraft and warehouse handling processes, ensuring compliance with safety, security, legal requirements, and quality standards while maintaining qualifications and skills.
Achievement of financial and non-financial handling of KPIs. Including corrective actions in case of deviation.
Operational steering of own staff, as well as, the activity of service providers.
Liaison with LCAG handled other carriers.
Participated in negotiations on external handling services as part of the relevant procurement team on the basis of LCAG's production strategy.
Implementation of central process directives, respectively adaptation with local adjustments within the prescribed framework.
Implementation of legal or local measures meant for the support of worldwide handling strategy.
Assured continuous process improvement within export and import cargo services.
Managed the necessary interfaces with airport, customs and other relevant external authorities.
Disciplinary leadership of the local handling team.
Managed, encouraged, guided and evaluated team members including staff contracted by LCAG.
Promoted and ensured people development.
Planned and managed economical utilization of all manpower to maintain defined service standards.