Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Goddard

Detroit,MI

Summary

Graduate student completing an MBA in Sustainability and Environmental Compliance with additional graduate-level training planned in Energy and Environmental Management, GIS, and Sustainable Environmental Planning. Experienced in remote client service, data-driven decision-making, and stakeholder engagement. Passionate about ESG strategy, nature-based de-carbonization, and supporting climate resilience through interdisciplinary consulting teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Support Representative

CDK Global
05.2022 - Current
  • Supported service operations for high-end auto clients across U.S. dealerships (Mercedes-Benz, Bentley, Rolls-Royce).
  • Shifted from service coordination to inbound sales in 2025; consistently met satisfaction and efficiency metrics.
  • Facilitated CRM workflows and service technology adoption for multiple platforms.

Customer Accounts Advisor

Aaron’s Furniture
12.2021 - 05.2022
  • Provided outbound support for collections and customer account services.
  • Achieved high resolution rates by negotiating payment solutions with empathy and accuracy.

Special Equipment Operator

Michigan Sugar Factory – MI Dept. of Agriculture & Rural Development
10.2018 - 01.2020
  • Operated equipment for crop unloading; maintained production flow and team safety communication.
  • Gained firsthand experience with agricultural operations and resource-based logistics.

Education

Master of Science - Energy And Environmental Management

University of Connecticut
Storrs, CT
08.2027

MBA - Sustainability & Environmental Compliance

Southern New Hampshire University
Online
12-2025

Bachelor of Arts - University Studies

Western Michigan University
Kalamazoo, MI
12-2022

Skills

  • Software: QGIS, Power BI, Microsoft Office Suite, CRM Tools
  • Skills: Geospatial Analysis, ESG Concepts, Stakeholder Communication, Strategic Planning, Data Interpretation, Remote Team Collaboration, Time management, Verbal and written communication

Certification

  • Nonprofit Capacity & Career Readiness – Mobilize Green (2025-05)
  • Strategy Development & Implementation – AICPA (2024-12)
  • Time Management – AICPA (2024-11)
  • Critical Thinking Skills – AICPA (2024-10)
  • Microsoft Power BI Tools & Excel Data Prep – AICPA (2024-05)
  • Coaching vs. Mentoring – AICPA (2024-02)

Timeline

Customer Service Support Representative

CDK Global
05.2022 - Current

Customer Accounts Advisor

Aaron’s Furniture
12.2021 - 05.2022

Special Equipment Operator

Michigan Sugar Factory – MI Dept. of Agriculture & Rural Development
10.2018 - 01.2020

Master of Science - Energy And Environmental Management

University of Connecticut

MBA - Sustainability & Environmental Compliance

Southern New Hampshire University

Bachelor of Arts - University Studies

Western Michigan University

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William Goddard