Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Michael Gomez

Toledo,OH

Summary

Dynamic professional with extensive experience in customer service at Teleperformance, specializing in problem-solving and communication. Demonstrated success in improving customer satisfaction and maintaining accurate records. Proven adaptability in teamwork and physical tasks across various environments, including solar panel installation and arborist assistance.

Overview

3
3
years of professional experience

Work History

Arborist Assistant

Green Valley Tree Care
Sylmar, California
10.2024 - 01.2025
  • Maintained inventory of supplies necessary for daily operations such as rope bags and tool belts.
  • Ensured worksite was kept clean at all times by removing debris from property prior to leaving.
  • Loaded debris into dumpsters or chipper machines after completing trimming and removal jobs.
  • Assisted with implementation of work zone safety procedures.

Customer Service Representative

Teleperformance
Romita, Guanajuato
06.2023 - 06.2024
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Solar Panel Installer

Moxie Solar
North Liberty, IA
05.2022 - 12.2022
  • Laid out and installed mounting hardware, such as brackets, bolts, and screws.
  • Organized tools and supplies needed for each job site prior to arrival.
  • Completed in-depth checks of wiring, grounds and termination integrity prior to completing work.
  • Connected wiring from the solar panels to inverters or other components in accordance with local codes and regulations.

Team Member

Prince Valley Market
Detroit, MI
01.2022 - 04.2022
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Resolved customer issues promptly in a professional manner.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.

Education

High School Diploma -

Cesar Chavez Academy
Detroit, MI
06-2021

Skills

  • Team collaboration
  • Effective communication
  • Customer service
  • Physical stamina
  • Multitasking
  • Record keeping
  • Problem solving
  • Database management

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Seal of Biliteracy

Timeline

Arborist Assistant

Green Valley Tree Care
10.2024 - 01.2025

Customer Service Representative

Teleperformance
06.2023 - 06.2024

Solar Panel Installer

Moxie Solar
05.2022 - 12.2022

Team Member

Prince Valley Market
01.2022 - 04.2022

High School Diploma -

Cesar Chavez Academy

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Michael Gomez