Michael Gonzalez
Montgomery,TX
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Voxel Dental Solutions
2024.01 - Current
- Troubleshoot technical issues related to Voxel Dental's digital imaging and 3D printing software and hardware
- Developed advanced algorithms to enhance 3D printing precision in dental applications
- Analyzed and resolved complex software issues, ensuring optimal system performance
- Create webpages using HTML5, CSS, and JavaScript
- Optimized web resources for enhanced user engagement and streamlined navigation
- Setup product pages on Shopify using Ruby
- Boosted client satisfaction by streamlining technical support processes
- Communicate effectively with dental practice staff to understand and resolve their problems
- Stay up to date on the latest dental technologies and software updates
- Enhanced dental software reliability through rigorous problem-solving and updates
- Educated dental teams on software usage, improving their operational effectiveness.
Freight Associate
Home Depot
2016.01 - 2024.01
- Maintaining accurate records of troubleshooting steps, resolutions, and frequently encountered issues, contributing to a knowledge base for future reference
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
- Streamlined inventory management, reducing error rates by enhancing data accuracy
- Analyzed and resolved discrepancies in inventory records, ensuring data integrity
- Perform a daily inventory of incoming stock items and record data manually or on the computer with thoroughness and precision
- Collaborate with team members to optimize freight flow and ensure efficient stocking of merchandise
- Collaborate with other freight associates to unload and sort incoming stock items efficiently
- Enhanced team productivity by refining stock handling processes
- Implemented new sorting techniques to expedite freight processing.
Education
BS - Computer Information Systems
Tarleton State University
Stephenville, TX01.2024
BS - Kinesiology
Sam Houston State University
Huntsville, TX01.2020
Skills
- Collaborative Team Member
- Adaptable
- Observant
- Problem Solving
- Critical Thinking
- Software Installation
- Virtualization Technologies
- Help Desk Experience
Timeline
IT Support Specialist
Voxel Dental Solutions
2024.01 - Current
Freight Associate
Home Depot
2016.01 - 2024.01
BS - Computer Information Systems
Tarleton State University
BS - Kinesiology
Sam Houston State University
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