Michael Gonzalez
SIMI VALLEY,CALIFORNIA
Summary
Adept Service Technician with a robust background at ADT Security, showcasing expertise in diagnostics and equipment maintenance alongside exceptional customer relationship management. Leveraged analytical thinking and technical training to enhance service quality, achieving a significant increase in client satisfaction. Renowned for professional demeanor and efficiency in field service management. Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies.
Overview
30
30
years of professional experience
Work History
Service Technician
ADT Security
Chatsworth, CALIFORNIA
12.1994 - Current
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Adhered to quality assurance procedures during every stage of the service process.
- Performed onsite repair of equipment at customer locations.
- Inspected equipment for proper operation and safety hazards prior to use.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed new components or replaced defective parts to restore functionality.
- Collaborated with sales teams to understand customer requirements and suggest appropriate technical solutions.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Education
High School Diploma -
Sylmar High School
Sylmar, CA06-1994
Skills
- Time tracking
- Work order prioritization
- Customer relationship management
- Power tool mastery
- After-sales support
- Field service management
- Customer service
- Technical training sessions
- Diagnostics expertise
- Equipment maintenance
- Installation and repair
- Inventory management
- Analytical thinking
- Project oversight
- Professional and courteous
- Maintenance and repair
- Power tool proficiency
- System installation
- Troubleshooting and analysis
- Hand tools proficiency
Custom
- Proficient with the following alarm systems:
- Resideo (Honeywell, Ademco, Command)
- DSC PowerSeries
- Qualsys IQ Series
- HIK Vision Cameras
- Wisenet Camera Systems
- ADC Cameras systems
- ADC Access Control
- Brivo Access Control
- Aiphone Systems
References
References available upon request.
Timeline
Service Technician
ADT Security
12.1994 - Current
High School Diploma -
Sylmar High School
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