MICHAEL GONZALEZ

• Receiving and Unloading:Accepting, inspecting, and unloading incoming shipments, ensuring they match purchase orders and are stored correctly.
• Inventory Management:Stocking items in designated locations, managing inventory levels, and performing counts to maintain accuracy.
• Order Fulfillment:Accurately pulling, selecting, and sorting products to fulfill customer orders and preparing them for shipment.
• Picking and Packing:Carefully gathering items for orders, boxing them, and preparing them for shipping to the final destination.
• Loading and Shipping:Loading packed orders onto trailers and coordinating shipments to ensure on-time delivery to customers and stores.
• Data Entry and Tracking:Using warehouse systems to record data, track orders, and provide feedback on facility efficiency and logistics.
• Equipment Operation:Operating equipment such as forklifts and pallet jacks to move merchandise safely and efficiently.
• Warehouse Maintenance:Maintaining a clean, safe, and orderly warehouse environment, adhering to all safety procedures and company policies.
• Coordination:Collaborating with various departments and external shipping companies to ensure smooth operations and timely movement of goods.

• Customer support: Greet customers, answer questions, provide hydroponic gardening advice, and assist with product selection.
• Troubleshooting: Help customers resolve issues with their grow setups, including nutrient regimens, lighting, and climate control.
• Point-of-sale transactions: Accurately process sales, returns, and special orders.
• Relationship management: Build and maintain strong customer relationships.

Inventory and order fulfillment tasks

• Inventory management: Check in new product shipments and accurately count and track inventory.
• Stocking and organizing: Restock shelves, organize products, and maintain inventory levels of essential items like nutrients, growing media, and spare parts.
• Order processing: Prepare and pack orders for shipping, ensuring accuracy and proper labeling.
• Shipping and receiving: Offload incoming deliveries and move products onto cargo vehicles for delivery.

• Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Rolled out operational improvements and solutions to deliver top-notch customer service.
• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Organized client contracts, records, and reports to strengthen traceability.
• Developed policies and procedures related to customer service operations.
• Implemented quality control measures to uphold company standards.
• Proposed or approved modifications to project plans.
• Created and managed budgets for travel, training, and team-building activities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Interviewed prospective employees and provided input to HR on hiring decisions.

• Upsold additional services, including upholstery cleaning and carpet dying to customers to boost revenue 30%
• Applied rub chemical solutions with hand brushes to carpets and upholstery
• Operated extractor to remove excess suds and water from carpet and furniture
• Mixed water and chemicals in containers to prepare cleaning solutions
• Implemented new cleaning processes and team strategies to reduce necessary man-hours by 20 hours per
  week
• Water damage and renovation specialist

• Operated the filler according to schedule and helped struggling team members
• Closely inspected torque and pull to ensure tightness of bottle caps and free of contaminants
• Performed changeovers for specified machinery and retooled specifications for change in product
• Diagnosed problem areas and implemented repairs to maintenances managers
• Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems