Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Diana Krabbe Wallace

Sales Associate
Davenport,FL

Summary

A merchandise and guest service Hostess. Accomplished Cast Member who has been raised in the Disney Culture of Guest Service.

Overview

42
42
years of professional experience

Work History

Cast Member

Magical Cruise Co.
Celebration, FL
03.2001 - 05.2022

Created and modified Disney Cruise Reservations for the top revenue producing Travel Agents. Excelled in customer relations.

Reservation Sales Agent

Walt Disney World Company
Lake Buena Vista, FL
05.1998 - 03.2001
  • Applied customer service to Guests and Travel Agents interested in:
  • Making resort reservations
  • Purchasing Park Tickets
  • Making dining reservation
  • Book Cirque du Soleil tickets

Sales Hostess

Walt Disney World Parks And Resorts
Lake Buena Vista, FL
08.1980 - 03.1998

Work with merchandise sales, inventory control, and guest interaction in Walt Disney World. Locations I was responsible for:

Magic Kingdom

Walt Disney World Resorts

Epcot

Education

Bachelor of Arts - Behavioral Sciences

Rollins College
Winter Park, FL
05.1980

High School Diploma -

Roger B. Chaffee High School
Naval Air Station, Bermuda
05.1976

Skills

  • Process Monitoring and Improvement
  • Facial Expression Management
  • Customer Loyalty
  • POS Transactions
  • Inventory Management
  • Cross trained in Custodial at Epcot

Accomplishments

Achieved The Partner's In Excellence Award for guest service.

Timeline

Cast Member

Magical Cruise Co.
03.2001 - 05.2022

Reservation Sales Agent

Walt Disney World Company
05.1998 - 03.2001

Sales Hostess

Walt Disney World Parks And Resorts
08.1980 - 03.1998

Bachelor of Arts - Behavioral Sciences

Rollins College

High School Diploma -

Roger B. Chaffee High School

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Diana Krabbe WallaceSales Associate