Michael Gonzalez
Charlotte,NC
Summary
Resourceful and accomplished bilingual customer service professional with extensive experience in recruiting and management environments. Excellent organizational, technical, and interpersonal skills combined with keen attention to detail and strong ability to assess client needs effectively. Committed to delivering superior customer service while maintaining confidentiality, ensuring a trustworthy and reliable experience for clients. Confident and poised in interactions with individuals at all levels, fostering positive relationships that enhance collaboration and satisfaction.
Overview
8
8
years of professional experience
Work History
Onsite Manager
Workforce Enterprises
02.2025 - Current
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Coordinated workforce scheduling to optimize resource allocation and minimize downtime.
- Implemented process improvements resulting in enhanced workflow and productivity.
- Trained and mentored staff on operational best practices and safety procedures.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
Licensed Health & Life Agent
Insurance Advisors Depot
08.2024 - 02.2025
- Educated clients on Medicare options, including Medicare Advantage, Supplement Plans, and Prescription Drug Coverage, resulting in successful enrollments.
- Conducted detailed needs assessments to recommend appropriate Medicare Plans.
- Provided with leads that I was able to Door Knock, Call, and set appointments with potential enrollees to complete the application process.
- Leveraged CRM tools to track client interactions, follow up needs, and preferences.
On-Site Manager/Recruiter
Frankcrum Staffing
09.2023 - 08.2024
- Acted as middleman between client and staffing team to ensure the alignment with client goals and workforce needs.
- Managed day to day On-Site operations, supervising up to 100 temps across shifts to meet productivity standards.
- Recruited, interviewed, and on boarded a high volume of temps in order to meet client demands.
- Analyzed work area performance to identify and resolve issues for client.
- Coordinated with HR and Payroll departments to ensure timely processing of employee payroll, benefits, and compliance documentation.
- Maintained accurate records for attendance, and performance to meet internal and external audit standards.
On-Site Manager
Workforce Enterprises
01.2022 - 01.2023
- Oversee employees at client locations.
- Completed all pre-employment processes including background, drug tests, and new hire paperwork.
- Handle payroll and all documentation on safety at client locations, prepare reports such as bill rate reports, headcount reports, and daily hours of each employee and correct any error in the system.
- Conduct marketing for the staffing agency which includes job fairs and public events.
Recruiter
Workforce Enterprises
01.2021 - 01.2022
- Sourcing potential candidates online for open positions.
- Screen candidates by reviewing resumes and job applications.
- Manage onboarding and new hire process.
- Determine applicant qualifications by interviewing applicants, analyzing responses, verifying references.
Staffing Coordinator
Workforce Enterprises
01.2018 - 01.2020
- Achieves staffing objectives by recruiting and evaluating job candidates.
- Support candidate screening and hiring processes.
- Responsible for Time off requests, Sick days, Vacation days.
- Supervise work performance for all employees at locations.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, North CarolinaSkills
- Recruiting
- Data Entry
- Sales
- Payroll Process
- Policy/Procedures
- Client Oriented
- Leadership/Team Building
- Personnel Management
Languages
English
Spanish
Timeline
Onsite Manager
Workforce Enterprises
02.2025 - Current
Licensed Health & Life Agent
Insurance Advisors Depot
08.2024 - 02.2025
On-Site Manager/Recruiter
Frankcrum Staffing
09.2023 - 08.2024
On-Site Manager
Workforce Enterprises
01.2022 - 01.2023
Recruiter
Workforce Enterprises
01.2021 - 01.2022
Staffing Coordinator
Workforce Enterprises
01.2018 - 01.2020
High School Diploma -
South Mecklenburg High School