Isela Gloria Tapia

• Managed full-cycle recruitment for temporary and direct-hire roles across various industries.

• Oversaw employee relations, providing coaching on disciplinary actions and performance management.
• Developed strong relationships with clients and employees to improve placements and retention.
• Coordinated payroll processing, timekeeping, attendance tracking, and employee records management.
• Traveled to client locations to establish onsite teams during staffing shortages.
• Executed workplace safety audits to ensure compliance with labor laws and company policies.

• Conducted high-volume recruiting for manufacturing, warehouse, administrative, and skilled labor positions.

• Sourced candidates through Indeed, social media platforms, referrals, and recruiting databases.
• Screened applicants, conducted interviews, and evaluated qualifications for client placements.
• Coordinated onboarding and pre-employment processes.
• Maintained applicant tracking systems and candidate records.
• Assisted with employee retention initiatives and workforce planning efforts.
• Worked with Avionte program

• Consulted with prospective clients regarding insurance coverage options and policy selections.
• • Assessed customer needs and recommended appropriate insurance products.
• Educated clients on policy features, benefits, and exclusions.
• • Increased revenue through cross-selling and upselling insurance services.
• Built and maintained strong client relationships through exceptional customer service.
• Assisted clients with policy renewals, changes, and claims inquiries.
• Collaborated with underwriters to evaluate risks and determine premiums.
• Developed targeted marketing strategies to attract new clients and enhance market
• Maintained compliance with insurance regulations and company standards.

• Assisted in scheduling appointments and meetings for staff members.
• Coordinated communication between contractors and project managers.
• Processed invoices and payment requests for Reliable Renovation projects.
• Managed incoming calls and directed inquiries to appropriate personnel.
• Updated databases with client information and project details regularly.
• Performed general office duties such as filing, photocopying, faxing, mailing.

• Educated clients on policy features, benefits, and exclusions.
• Processed policy applications and maintained accurate client records.
• Collaborated with underwriters to evaluate risks and determine premiums.
• Developed marketing strategies to attract new clients and expand presence.
• Supported payroll processing by gathering necessary employee documentation.
• Facilitated training sessions and organized development programs for staff.