Michael Goodwin
Dallas
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with customers and team members. Focused on supporting team success and achieving positive results.
Overview
37
37
years of professional experience
Work History
Quality Assurance Manager
Regal Research and Manufacturing
Plano
04.2004 - Current
- Monitored production activities for conformance to established quality requirements.
- Directed revisions of quality management system documents related to procedures, processes, and reports.
- Developed and implemented quality assurance policies and procedures to meet industry standards and regulatory requirements.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Management of customer SCARs and RMAs.
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Instituted corrective and preventive actions.
- Handled all non-conformance issues and drafted rework procedures.
- Oversaw inspection team operations.
Engineering Technician
Alcatel USA
Plano
04.1994 - 12.2003
- Troubleshot mechanical and cabling issues related to production.
- Updated and maintained product documentation, engineering changes, and visual aids.
- Gathered quality data for SPC monitoring and control of production.
- Non-conformance reporting and review.
- KPI entry and evaluation.
Electrical and Mechanical Assembly Lead
Johnson Controls
Carrollton
03.1988 - 04.1994
- Coordinated both assembly and wiring tasks for distributed control panels.
- Conducted on-location assembly and integration of control panels.
Education
Associate of Applied Science - Business Management
North Lake College
Irving, TXCertificate of Technical Studies - Engineering
Brookhaven College
Dallas, TXCertificate of Technical Studies - Telecommunications
Collin County Community College
Plano, TXCertificate of Technical Studies - Root Cause Analysis
Collin County Community College
Plano, TXAS9100 Rev D Lead Auditor Certification - Quality Management System for Aerospace & Defense
Apex Quality Assurance
Hampstead, NCIPC/WHMA-A-620 Certified IPC Trainer - Wire Termination & Cable Harness Inspection/Traini
Verion Training Systems
Farmers Branch, TXJ-STD-001 Certified IPC Trainer - Solder training and inspection
Verion Training Systems
Farmers Branch, TXSkills
- Internal auditing
- SOP development
- Corrective actions
- Team Training
- Regulatory compliance
- Performance monitoring
- First-article inspection
- Supplier relationship management
- Issue resolution
- Supplier quality management
Timeline
Quality Assurance Manager
Regal Research and Manufacturing
04.2004 - Current
Engineering Technician
Alcatel USA
04.1994 - 12.2003
Electrical and Mechanical Assembly Lead
Johnson Controls
03.1988 - 04.1994
Associate of Applied Science - Business Management
North Lake College
Certificate of Technical Studies - Engineering
Brookhaven College
Certificate of Technical Studies - Telecommunications
Collin County Community College
Certificate of Technical Studies - Root Cause Analysis
Collin County Community College
AS9100 Rev D Lead Auditor Certification - Quality Management System for Aerospace & Defense
Apex Quality Assurance
IPC/WHMA-A-620 Certified IPC Trainer - Wire Termination & Cable Harness Inspection/Traini
Verion Training Systems
J-STD-001 Certified IPC Trainer - Solder training and inspection
Verion Training Systems
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