Victoria Berry
Battle Ground,WA
Summary
Quality assurance professional with a proven record in driving quality initiatives and maintaining high standards. Recognized for fostering team collaboration and consistently delivering results in dynamic environments. Skilled in developing quality control protocols and adept at problem-solving under changing conditions. Demonstrating the ability to establish strong relationships with colleagues, leadership, and direct reports across all levels of the organization. Efficient and resourceful, consistently delivering projects on time.
Overview
36
36
years of professional experience
Work History
Quality Assurance Manager
Office Ally
01.2022 - 01.2024
- Managed and led a team of 7 which included both testers and automation across different projects
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored senior/junior staff members in best practices for quality management, contributing to overall team growth and development.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Oversaw transition to new quality management system, ensuring minimal disruption to operations.
- Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
- Enhanced team productivity and morale by establishing clear goals and recognizing achievements.
- Facilitated knowledge sharing sessions on quality improvements, leading to widespread adoption of best practices.
- Collaborated with product development teams to integrate quality assurance principles early in design phase.
- Determined quality department standards, practices, and procedures.
Lead QA Systems Analyst
Office Ally
01.2016 - 01.2022
- Lead all Automation Team Members and ensure proper coverage of automation tests for all SCRUM Teams
- Coordinate Automation Team Daily Stand Ups and Sprint Planning, and effectively communicate to the team the status, roadblocks, and timelines for the tasks at hand
- Quickly learn the applications and its features in order to produce accurate automation tests
- Ensure all immediate automation tasks are accounted for, and provide proper deadlines to meet each SCRUM Team's needs
- Think outside the box to identify dependencies and add additional automated tests not identified in the test cases
- Ensure proper coverage of tests and no misses of test cases in automated recordings
- Perform load testing to ensure feature performance is adequate against large volume of data
- Work with user module code (C#) to customize in detail automation scripts
- Perform automated back end testing to ensure data integrity
- Maintain and configure virtual machines used to run automation
- Keep up to date with latest technologies in automation, and provide roadmaps to the team utilizing these new technologies
- Provide quick and accurate decision making based on the situation at hand
IT Risk Assurance Compliance Specialist
Rentrak Corporation
01.2013 - 01.2016
- Company Overview: Rentrak-now comScore is a global media measurement and research company serving the entertainment industry
- Accountable for the planning of IT audit process and completion of testing and analysis of client software systems
- Charged with documenting and testing general controls in a wide range of technology environments to analyze system security and access controls, backup recovery procedures, and IS organization and administration practices throughout Rentrak's development life cycle
- Formulated and managed an evaluation process with a focus on continuous improvement
- Worked with Rentrak's Executive Director of IT Risk in identifying and evaluating Rentrak's risk areas and provided essential input to the development of their risk-based audit plan
- Obtained an understanding of critical business processes and internal controls including flow charting; assesses the design of these processes and controls
- Reviewed internal policies and procedures and existing laws, rules and regulations to determine applicable compliance and the adequacy of underlying internal controls
- Designed and executed tests of internal controls
- Evaluated IT-based controls across all business functions
- Developed direct reports and presentations on audit results and exceptions
- Presented audit project plans and results to management
- Coordinated and performed SOX IT and business cycle activities such as documentation, preparing test plans and segregation duty analysis
- Rentrak-now comScore is a global media measurement and research company serving the entertainment industry
- Developed value-added recommendations to improve operational effectiveness and efficiency to improve internal controls and reduce risk within the organization
Quality Assurance Manager
Rentrak Corporation
01.2007 - 01.2013
- Directly supervised 13 Quality Assurance Staff activity and responsibilities, setting priorities of work assigned and managing workload distribution
- Approved staff validation strategies and test plans
- Reviewed new or modified programs, including documentation, diagram, and flow chart, to determine if programs would perform according to user requests and conform to guidelines
- Entered instructions into the computer to test program for validity of results, accuracy, reliability, and conformance with Rentrak standards
- Observed computer monitor screen during program test to detect error codes or interruption of program and corrected errors
- Reviewed computer-operating logs to identify program processing errors
- Identified differences between Rentrak standards and user applications and suggested modifications to conform to standards
- Wrote documentation to describe program evaluation, testing, and correction
- Wrote test plans that subordinate staff could implement in the course of their validation duties
- Wrote programs, using HTML, supporting Intranet based information screens depicting user level instructions for operating Rentrak's approved information technology systems
- Recommend program improvements or corrections to program authors resulting in a 25% increase of customers satisfaction with Rentrak's applications
Help Desk
Rentrak Corporation
01.1999 - 01.2004
- Provided technical assistance for all workstations within the company: updated necessary software/hardware; phone support (voicemail, email, etc.) printer support (replacing toner cartridge); made recommendations on purchasing updated equipment
- Provided System Administration for Novell, Linux, and Dynix
- Provided training for end users
- Manned ‘Help Desk Phone” to answer questions and fix problems as they arose
- Maintained a list of software used throughout the company
- Added, updated, removed user access to network resources (Novell, Numa Q, Linux)
- Maintained printer service agreement
Technical Support Supervisor
Rentrak Corporation
01.1996 - 01.1999
- Supervised technical staff of 13
- Provided technical support training and documentation
- Monitored daily activities of retailers and ensured that all communications were properly functioning
- Made sure that the activities transaction data integrity was maintained
- Handled and resolved dissatisfied retailers' complaints
- Assisted retailers' technicians while on site
- Provided assistance to both retailers and POS (Point Of Sale) vendors with technical issues
- Provided employee coaching, timesheets, vacation scheduling, sick time, and performance reviews to technical support staff
Technical Support Representative
Rentrak Corporation
01.1988 - 01.1996
- Provided technical assistance for video store customers
- Maintained a client base of 300 – 600 stores
- Monitored nightly modem communications for stores
- Assisted retailers in troubleshooting hardware, software, and modem problems or inconsistencies
- Ensured that all store retail transaction data was correctly transmitted and received
- Monitored data integrity
- Provided excellent customer service to both retailers and internal staff
- Liaison for retailers with Point of Sale/Rentrak interface problems
Education
High School Diploma -
Ridgefield High School
Ridgefield, WA06.1985
Skills
- Agile / Waterfall Methodologies
- Kanban / Sprint Planning
- Ranorex Manager Automation Testing Software
- Regression Automation
- Zephyr / Jenkins/ JIRA
- SQL /Linux/ Basic Python
- Process Improvements
- Customer Service
- Quality assurance management
- Quality testing
- Attention to detail
- Internal Auditing
Websites
Associations
- SSPA Service & Support Professionals Association
- National Association of Professional Women
- TAO Technology Association of Oregon
Timeline
Quality Assurance Manager
Office Ally
01.2022 - 01.2024
Lead QA Systems Analyst
Office Ally
01.2016 - 01.2022
IT Risk Assurance Compliance Specialist
Rentrak Corporation
01.2013 - 01.2016
Quality Assurance Manager
Rentrak Corporation
01.2007 - 01.2013
Help Desk
Rentrak Corporation
01.1999 - 01.2004
Technical Support Supervisor
Rentrak Corporation
01.1996 - 01.1999
Technical Support Representative
Rentrak Corporation
01.1988 - 01.1996
High School Diploma -
Ridgefield High School
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