Michael Gordon
Lauderdale Lakes,FL
Summary
Dedicated professional with broad range of experience delivering comprehensive case management to at-risk youth. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.
Overview
10
10
years of professional experience
Work History
Life Coach & Driver
Community Reconstruction Inc.
Pompano Beach, Florida
09.2023 - 06.2026
- Led one-on-one coaching sessions to support personal challenges, decision-making, and conflict resolution.
- Facilitated group discussions on emotional regulation, communication, career development, and teamwork.
- Provided mentorship and guidance to at-risk youth, fostering life skills and self-esteem development.
- Established trusting relationships with youth, serving as a positive role model and empathetic presence.
- Created a safe environment that empowered participants to make constructive life choices.
- Collaborated with program staff to track participant progress and develop personalized action plans for growth.
- Ensured safe and punctual transportation for youth participants to program events and workshops.
Warehouse Clerk
Brunswick Land and Sea
12.2021 - 08.2023
- Picked, packed, and prepared orders for shipment according to company standards.
- Maintained accurate records of shipments, ensuring proper documentation and optimal stock levels.
- Organized warehouse layout to enhance product storage and retrieval efficiency.
- Adhered to safety regulations and operational procedures for secure work environment.
- Collaborated with procurement, logistics, and operations teams to improve supply chain efficiency.
- Generated inventory reports and tracked performance metrics to support data-driven decisions.
A/C Technician
Rapid Cool
05.2020 - 12.2021
- Diagnose, troubleshoot, and repair a variety of residential and commercial air conditioning systems, ensuring optimal performance and customer satisfaction.
- Install, replace, and upgrade air conditioning units and related components such as compressors, fans, and thermostats.
- Perform routine maintenance, including cleaning coils, replacing filters, and checking refrigerant levels to prevent breakdowns and extend system lifespan.
- Conducted system inspections, delivering detailed reports on findings, repair actions, and recommended preventative measures to enhance system reliability.
- Delivered excellent customer service by clearly explaining technical issues and providing tailored, cost-effective solutions to clients, ensuring satisfaction.
- Maintained accurate service records and managed inventory of parts and equipment to support efficient operations.
Internship
Florida Atlantic University
12.2018 - 05.2020
- Assisted students and parents with financial aid inquiries, enhancing understanding of programs, scholarships, and loan options.
- Reviewed and organized financial aid documents, ensuring compliance with university and federal guidelines to support accurate processing.
- Maintained accurate input of student information into financial aid systems while safeguarding confidential records.
- Guided students through FAFSA application process and other financial aid forms to meet submission deadlines.
- Contributed to data analysis and reporting for financial aid projects.
- Executed daily responsibilities with precision and efficiency.
- Collaborated with cross-functional teams to support achievement of departmental objectives through effective communication and teamwork.
Retail Associate
Macy’s
10.2016 - 11.2019
- Assisted customers with inquiries and concerns to improve their experience. to resolve issues and enhance satisfaction.
- Maintained knowledge of current promotions, payment policies, and security practices.
- Trained new team members on policies and procedures to ensure operational consistency and service quality.
- Adhered to asset protection policies, ensuring compliance and inventory control.
- Analyzed sales data to create targeted promotional strategies that increased customer engagement.
- Maintained accurate records and data to support financial accountability and compliance.
Education
BBA - Accounting And Finance
Florida Atlantic University
Boca Raton, FL01-2020
High School Diploma -
Stanahan High School
Fort Lauderdale, FL06-2016
Skills
- Client records management
- Microsoft 365 Office
- Time management
- Conflict resolution
- Problem solving
- Communication
- Team collaboration
- Emotional intelligence
- Relationship building
- Workshop leadership
- Strategic thinking
- Organization
Timeline
Life Coach & Driver
Community Reconstruction Inc.
09.2023 - 06.2026
Warehouse Clerk
Brunswick Land and Sea
12.2021 - 08.2023
A/C Technician
Rapid Cool
05.2020 - 12.2021
Internship
Florida Atlantic University
12.2018 - 05.2020
Retail Associate
Macy’s
10.2016 - 11.2019
BBA - Accounting And Finance
Florida Atlantic University
High School Diploma -
Stanahan High School