Michael Gorman
Lexington,KY
Summary
Accomplished Security Operations Specialist and Bar Manager with a proven track record at Belle's Cocktail House and Stagger Inn/Two Keys Tavern. Expert in team building and conflict resolution, I've successfully enhanced security measures and boosted bar profitability through innovative strategies. Skilled in mixology and vendor negotiation, my leadership has consistently improved safety and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Operations Specialist
Belle's Cocktail House
Lexington, KY
04.2021 - Current
- Confirmed visitor identification prior to granting entry into the building.
- Operated communication systems between coworkers stationed throughout the facility.
- Participated in training sessions to stay up to date on current security trends and best practices.
- Assisted in the development and implementation of security policies and procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Assisted with crowd control during large events held at the facility.
- Verified photo IDs and tickets to allow guests passage.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security incidents.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Searched bags manually to identify prohibited items and contraband.
Security Operations Specialist
Cocktails
Lexington, KY
06.2021 - 09.2024
- Confirmed visitor identification prior to granting entry into the building.
- Operated communication systems between coworkers stationed throughout the facility.
- Participated in training sessions to stay up to date on current security trends and best practices.
- Assisted in the development and implementation of security policies and procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Assisted with crowd control during large events held at the facility.
- Verified photo IDs and tickets to allow guests passage.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security incidents.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Searched bags manually to identify prohibited items and contraband.
Bar Manager
Stagger Inn/Two Keys Tavern
Lexington, KY
02.2013 - 03.2020
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Implemented strategies designed to increase revenue through upselling techniques.
- Budgeted, ordered, and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and other items needed for drinks.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Monitored patron alcohol consumption to encourage safety.
- Stayed up to date on the latest mixology trends, bar equipment, and sanitation standards.
- Monitored cash intake to reduce discrepancies.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bachelor - Arts & Sciences
University of Kentucky
Lexington, KY05-2016
Skills
- Performance monitoring
- Health codes compliance
- Team building
- Training and mentoring
- Cocktail development
- Conflict and issue resolution
- Shift scheduling
- Bar staff supervision
- Supply ordering
- Clear communication
- Upselling techniques
- Rule enforcement
- Staff scheduling
- Time management
- Sales promotion
- Guest interaction
- Outgoing personality
- Staff training
- Vendor negotiation
- Cash handling
- Security oversight
- Problem-solving
- Proficient in mixology
- Service oriented
- Safe serving practices
- Inventory management
- Responsible alcohol service
- Inventory control
- Decision-making
- Vendor relationship management
- Product ordering knowledge
- ABC standard
- Customer service
- Bar management
- Safety awareness
- Supervisory experience
- Sales forecasting
- POS system proficiency
- Verbal and written communication
- Team collaboration
Certification
- STARZ Certified
Timeline
Security Operations Specialist
Cocktails
06.2021 - 09.2024
Security Operations Specialist
Belle's Cocktail House
04.2021 - Current
Bar Manager
Stagger Inn/Two Keys Tavern
02.2013 - 03.2020
Bachelor - Arts & Sciences
University of Kentucky
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