Mollie Sara Mercado, M.S.
Bayonne,NJ
Summary
Forward-thinking Security Operations Specialist bringing 2 years of expertise in loss prevention for Gucci Americas Inc. Also, a current doctoral student at New Jersey City University who is actively working toward receiving a Doctorate of Science in Civil Security, Leadership, & Management. Proficient in CCTV softwares such as Avigilon, March Commands, and ExacqVision.
Overview
9
9
years of professional experience
Work History
Security Operations Specialist
Gucci Corporate Americas
09.2021 - Current
- Responsible for monitoring CCTV to ensure safety and security of all store locations in North America, South America, and Canada
- Responds to false and confirm burglar alarms and sends detailed reports to managers and executives
- Acts as a liaison between corporate and store locations, regional security managers, and law enforcement by reviewing footage on multiple applications while investigating internal and external theft incidents
- Acts as a liaison between corporate and third party technology vendors who service all store locations per region
- Trains incoming employees on how to navigate CCTV applications, chain of command protocols, department and company policies and protocols, response procedures, and burglar alarm procedures
- Conducts security meetings for corporate personnel on fire drill procedures and exercises, emergency communication tools, active shooter procedures, and security access policies
- Responsible for collecting and inputting crisis incident data sets for annual crisis meetings
- Demonstrates active team building and leadership skills, clear communication skills, problem-solving skills, and willingness to take on new responsibilities by taking initiative and being a fast learner
Store Manager
East Coast Catering
11.2014 - 08.2021
- Ensured the safety of employees and clients by following laws and protocols outlined by the FDA-specifically safe and sanitary workspace conditions
- Supervised, staffed, and managed over ten booked private and corporate catering events at catering hall
- Responsible for checking and ordering the proper inventory for both the catering hall and restaurant
- Consolidated and packed necessary inventory for catering parties which include equipment, food, and documentation
- Acts as restaurant liaison when owner in not available in directing and assisting employees to ensure daily tasks are being accomplished
- Redesigned and implemented marketing strategies that included menus and flyers
- Contributed to media marketing decision making strategies to raise revenue
- Prepared contracts, personnel, vendor bills, as well as overseeing booked events
- Coordinated with superiors about planning events, operating catering equipment, and developing safe floor plans for booked parties
- Trained and familiarized incoming employees on how to use POS systems, menu software, and company databases
- Demonstrated active leadership skills in team building, communication, and business marketing through taking initiative when the owner is not available
Education
Doctor of Science - Civil Security, Leadership, Management, & Policy
New Jersey City University
Jersey City, NJ05.2025
Master of Science - Homeland Security & Emergency Management
Purdue University
West Lafayette, IN05.2021
Bachelor of Science - Criminal Justice Studies
University of Arizona
Tucson, AZ05.2019
Skills
- Security Operations Experience
- Adaptable and Flexible
- CCTV Monitoring
- Crisis Response
- Microsoft Office Expertise
- Regulatory Compliance
- Operation Monitoring
- Leadership
Publications
Mercado, Mollie. “Examining Trends, Impacts, Drivers, and Policy Implications of Active School Shooter Incidents: A Research Overview.” Homeland Security Affairs: Pracademic Affairs 3, Article 3 (Sept, 2023). www.hsaj.org/articles/22337
Accomplishments
FEMA IS-0230.D Certification, IS-235.C Certification, IS-662, Certification, IS-860.C Certification, IS-700.B Certification, IS-405 Certification, IS- 393.B Certification, IS-905 Certification
Timeline
Security Operations Specialist
Gucci Corporate Americas
09.2021 - Current
Store Manager
East Coast Catering
11.2014 - 08.2021
Doctor of Science - Civil Security, Leadership, Management, & Policy
New Jersey City University
Master of Science - Homeland Security & Emergency Management
Purdue University
Bachelor of Science - Criminal Justice Studies
University of Arizona
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