Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Graf

Northbrook,Illinois

Summary

Accomplished Senior Application Engineer with a proven track record at Xylem, Inc., excelling in product management, bid proposals, and customer support. Recognized for expertise in NFPA Fire Pump Standards. Consistently surpassed sales quotas through the building of positive business relationships with clients.

Overview

25
25
years of professional experience

Work History

Senior Application Engineer

Xylem, Inc.
11.2011 - 11.2024
  • Quoted product packages based on customer specifications; handled all sales for Latin America territory
  • Provided technical information, comprehensive product knowledge, troubleshooting, and overall customer support
  • Oversaw fire pump start up and installation processes at various international project sites
  • Mentored junior peers by sharing expertise in NFPA20 industrial standards and fire pump systems
  • Provided comprehensive support during the sales process, from initial contact to after-sales care.
  • Achieved sales targets consistently by applying effective sales strategies and techniques.
  • Collaborated with cross-functional teams to improve sales strategies, optimizing the overall sales process.

International Product Specialist

ITT Industries
12.1999 - 11.2011
  • Provided fire pump system design and technical support to international customers
  • Supported sales representatives during client meetings by providing expert knowledge on specific fire pump features or functionalities
  • Boosted customer satisfaction and retention by providing exceptional product support and addressing user concerns.
  • Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
  • Facilitated collaboration between engineering and marketing teams, enhancing product appeal and functionality.

Education

Engineering Technology

Cincinnati Technical College
Cincinnati, OH

Skills

    NFPA Fire Pump Standards

    Technical Product Support

    Customer Service

    Project Bidding

    International Sales and Startups

    Engineering Design

Timeline

Senior Application Engineer

Xylem, Inc.
11.2011 - 11.2024

International Product Specialist

ITT Industries
12.1999 - 11.2011

Engineering Technology

Cincinnati Technical College

Similar Profiles

CREATE PROFILE
Michael Graf