Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Graham

Grand Prairie,TX

Summary

  • Motivated professional with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of knowledge include time management, winning and keeping customers.
  • Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Interior Detail Manager

Higher Aviation
Dallas, TX
12.2016 - 05.2024
  • Resolved customer complaints in a timely manner while maintaining high levels of customer service.
  • Developed, implemented and maintained detailed procedures for quality assurance.
  • Facilitated smooth operations by managing the day-to-day activities of the team.
  • Coordinated training sessions on new products and services as well as existing ones.
  • Ensured customer satisfaction by providing excellent service and attention to detail.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Automotive Detailer

CarMax
Garland, TX
04.2012 - 10.2016
  • Maintained the highest quality for customer service through detailed cleaning of automobile interiors and exteriors.
  • Thoroughly inspected and rejuvenated vehicles by wet sanding and buffing any exterior scratches or scuff marks.
  • Applied precision-matching techniques to address chips and deep scratches by using paint codes, resulting in precise color matching.
  • Instructed and supervised the detail associates in executing the process.
  • Assumed responsibility as a stand-in for the Cosmetic Supervisor on an as-needed basis.

Education

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
05-2004

Skills

  • Team Management
  • Training and mentoring
  • Quality Assurance
  • Customer Service
  • Performance Evaluation

References

References available upon request.

Timeline

Interior Detail Manager

Higher Aviation
12.2016 - 05.2024

Automotive Detailer

CarMax
04.2012 - 10.2016

High School Diploma -

Grand Prairie High School

Similar Profiles

CREATE PROFILE
Michael Graham