Michael Grantham
Overland Park
Summary
Dynamic sales associate and utility worker experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tommy's Carwash
05.2024 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales by encouraging memberships over single use washes
Restaurant Busser
The Bar
05.2023 - 12.2023
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
Sales Associate
Rally House
02.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Restaurant Busser
Verbena
05.2020 - 08.2021
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Navigated all patron personalities with patience in a high value establishment
Education
Bachelor of Science - Finance
Kansas State University
Manhattan, KS05-2027
High School Diploma -
Rockhurst High School
Kansas City, MO05-2023
Skills
- Financial analysis
- Market research
- Service Excellence
- Sales Approach Optimization
Timeline
Sales Associate
Tommy's Carwash
05.2024 - 08.2024
Restaurant Busser
The Bar
05.2023 - 12.2023
Sales Associate
Rally House
02.2021 - 02.2022
Restaurant Busser
Verbena
05.2020 - 08.2021
Bachelor of Science - Finance
Kansas State University
High School Diploma -
Rockhurst High School
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