Justice Sessions
Orlando
Summary
Dedicated healthcare sales professional with 8 years of experience in customer service, sales, and insurance. Proven track record in connecting individuals with Medicare products and providing exceptional customer service. Strong understanding of Medicare and insurance sales, with a focus on compliance and training requirements. Skilled in sales, customer service, and communication. Holds various certifications and licenses, including Life, Health and Annuities Insurance License. Authorized to work in the US for any employer. Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining a clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
HealthPlanOne
04.2022 - Current
- Answer incoming calls
- Connect individuals with Medicare products that fit their needs
- Guide customers through Medicare product selection and the application process via inbound leads provided to the sales agent
- Utilize a consultative sales approach with the assistance of industry leading technology
- Enroll clients based on compliance and training requirements to sell appropriate products Effectively sell and close sales, ensuring 100% customer happiness their needs
- Utilize a consultative sales approach with the client
- Answer incoming calls and connect individuals with Medicare products that fit their needs
- Guide customers through Medicare product selection and the application process via inbound leads provided to the sales agent
- Utilize a consultative sales approach with the assistance of industry leading technology
- Enroll clients based on compliance and training requirements to sell appropriate products
- Effectively sell and close sales, ensuring 100% customer happiness assistance of industry leading technology
Sales Associate
Alorica
09.2020 - 02.2022
- Customer service for United Healthcare
- Sales Agent for United Healthcare
- Communicating inbound and outbound with customers
- Providing resolutions for past due accounts
- Provide prompt resolutions for customer inquiries with accurate information
- Customize insurance programs based on individual needs
Medicare Customer Service Representative
Dialog Direct
09.2019 - 05.2020
- Connect Medicare beneficiaries with plans in the area that fit their needs
- Check Medicare eligibility
- Handle private Medicare information
- Collect PHI (Private Health Information) from client to match them with plans
- Identify client needs through needs based analysis
- Assist client in applying for Medicare plans
- Move fluidly and independently in a fast paced environment
- Display empathy, remain positive and upbeat communication
Sales Associate
TeleTech
10.2017 - 08.2019
- Licensed Sales agent
- Save team, agent for existing members
- Individual and Family plans, commercial, and Medicaid Assistance
- Handling of sensitive information like addresses, premiums, billing, plan details and card data
- Enrolling and discussing plan options with new and existing members
- Work in a fast-paced environment
- Display empathy, positive and upbeat communications
- Multitasking
Customer Service Representative
24-7 Intouch
11.2016 - 09.2017
- Responsibilities include handling sensitive information like credit cards, addresses, names and more
- Assisting private companies and other customers domestic and national
- Guarantee satisfaction
- Resolve and properly handle escalated situations effectively and efficiently
Cashier
Speedway
11.2014 - 12.2016
- Responsible for offering customer service by offering assistance
- Organizing and completing tasks to maintain a first rate store
- Experience in maintaining a sound drawer and responsible with handling money
- Promotion of the store and other offers that attract customers
- Cooking and preparing food in a strictly clean and fast paced environment
Education
Bachelor of Science - Nursing
South University
Orlando, FL05-2026
High School Diploma -
OCOEE HIGH SCHOOL
Orlando, FLNo Degree - Certified Nurse Assistant
Gabriel Health Institute
Orlando, FL03-2025
Skills
- Sales
- Cashier (2 years)
- Food preparation
- Insurance sales
- Litigation
- Cash register
- Financial Analysis
- Money Handling (4 years)
- Financial analysis
- Communication skills
- Inside sales
- Medical terminology
- Customer Service (5 years)
- Continuous improvement
- Cash handling
- Time management
- Business Management
- Teaching
- Tax Experience
- Customer service
- Medicare
- Microsoft Outlook
- Negotiation
- Organizational skills
- Math
- Financial sales
- SharePoint
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- HIPAA compliance
- Basic life support
- Maintaining confidentiality
- Compassionate communication
- Complex Problem-solving
- Critical thinking
- Team collaboration
- Active listening
- Geriatric care
Certification
- Business Management Present
- Business Operations Present
- Property & Casualty License
- Driver's License
- Life Insurance License
- Certified Notary Public May 2022 to May 2024
- Health and annuities Insurance License 2-15 and 2-40 2017 to 2020
- Life Insurance 2-14 2017 to 2019
Affiliations
National Honor Society
Additional Information
- SKILLS & ABILITIES
- Strong Interpersonal and analytic skills
- People Oriented
- Self motivated
- Ability to learn tasks quickly
- Professional oral and written communication skills
- Ability to perform math calculations and great comprehensive skills
- Knowledge on customer satisfaction and great at de-escalating situations properly
- Experience in working efficiently in a fast paced environment
- Progressive knowledge and familiarity of MS Word, Access, Excel, Powerpoint, and Prezi
Timeline
Sales Associate
HealthPlanOne
04.2022 - Current
Sales Associate
Alorica
09.2020 - 02.2022
Medicare Customer Service Representative
Dialog Direct
09.2019 - 05.2020
Sales Associate
TeleTech
10.2017 - 08.2019
Customer Service Representative
24-7 Intouch
11.2016 - 09.2017
Cashier
Speedway
11.2014 - 12.2016
Bachelor of Science - Nursing
South University
High School Diploma -
OCOEE HIGH SCHOOL
No Degree - Certified Nurse Assistant
Gabriel Health Institute
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