Michael Gray
Gilbert,AZ
Summary
Highly Effective in trouble shooting, problem solving, NEC Codes, Safety Codes, customer satisfaction,
Detail-orientated Electrical Service Technician with 30 years of electrical experience. Highly effective in trouble shooting, repairing and upgrading electrical systems. Adept at interpreting schematics, blue prints and insuring the installation is up to NEC Code compliance. Delivering exceptional customer service. Proven ability to diagnose and repair electrical issues. Provides exceptional customer service for clients.
Overview
19
19
years of professional experience
Work History
Electrical Field Service Technician
DMC Electric Inc
Phoenix, AZ
09.2024 - Current
- Diagnosed and repaired electrical systems in residential and commercial settings.
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Installed and configured electrical components per project specifications.
- Collaborated with clients to understand service needs and provide tailored solutions.
- Trained junior technicians on best practices for safety and efficiency.
- Streamlined troubleshooting processes, reducing downtime for clients significantly.
- Implemented preventative maintenance programs to extend equipment lifespan.
- Led onsite teams during major installations, ensuring adherence to safety protocols and deadlines.
- Demonstrated adaptability by quickly learning new technologies and applying them to real-world situations effectively.
- Facilitated communication between clients and internal teams during projects, ensuring alignment on expectations and deliverables.
- Continually updated technical knowledge through ongoing education opportunities, staying current on industry trends and advancements.
- Collaborated with engineering teams to implement design improvements, leading to increased system performance.
- Coordinated with other departments for efficient project execution, fostering a collaborative work atmosphere.
- Assisted in the installation of new electrical systems, ensuring proper functionality from day one.
- Maintained detailed records of work performed, allowing for accurate tracking of equipment history and warranty information.
- Developed strong relationships with suppliers, securing high-quality parts at competitive prices for clients.
- Provided exceptional customer service by promptly addressing client concerns and offering solutions to maintain satisfaction.
- Reduced downtime for clients by swiftly diagnosing and repairing electrical issues in the field.
- Effectively managed budgets for assigned projects, adhering to financial constraints while still providing high-quality service and solutions.
- Optimized energy usage by conducting thorough analyses of electrical systems and recommending appropriate upgrades.
- Trained junior technicians on best practices, contributing to an overall increase in team efficiency and expertise.
- Evaluated equipment performance data regularly to identify areas for improvement or potential failure points before they occurred.
- Enhanced equipment reliability by performing regular preventive maintenance and troubleshooting complex electrical systems.
- Conducted regular safety audits, identifying potential hazards and implementing corrective measures to ensure a secure work environment.
- Managed projects effectively, ensuring timely completion of tasks and meeting all safety standards.
- Implemented effective inventory management strategies, reducing operating costs associated with unused or expired parts.
- Streamlined processes within the department, resulting in improved productivity levels among team members.
- Improved response times to emergency calls through proactive scheduling adjustments based on historical data patterns.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Interpreted test information to resolve design-related problems.
- Worked to create safe, low-cost and dependable designs.
- Attended training committees that wrote training modules for equipment operation and testing.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
- Used surveying equipment to grade and measure land profiles before installation of electrical systems.
- Estimated numerical length of runs during new service installations.
- Implemented operational timelines for service shut-offs to be observed.
- Created Type diagrams, drawings and specifications for prototypes, production products and testing procedures.
- Prepared yearly and technical budgets for electricity projects.
- Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.
- Completed custom automation equipment design to customers' specifications using AutoCad.
- Plotted equipment response time and fault range information on graph to determine relay curves.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Disconnected and removed motors and pumps.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Trained in Class 1 Division 1 installations
Electrical Service Technician
Copper Canyon Electric
Goodyear, AZ
07.2020 - 08.2022
- Senior Lead Service Technician
- Diagnosed electrical issues using advanced troubleshooting techniques and tools.
- Installed, maintained, and repaired electrical systems for residential and commercial clients.
- Ensured compliance with safety standards and regulations during all service operations.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained junior technicians on best practices in electrical troubleshooting and repairs.
- Developed efficient workflows that improved response time for service calls.
- Led projects involving complex electrical installations, ensuring timely completion and quality standards.
- Implemented preventive maintenance programs that reduced emergency service calls and downtime.
- Ensured compliance with local codes and regulations while performing installations or repairs on residential or commercial properties.
- Enhanced system efficiency by troubleshooting and repairing electrical issues in commercial and residential settings.
- Collaborated with other technicians on complex projects, ensuring seamless integration of new electrical systems.
- Implemented preventative maintenance plans for clients, leading to reduced instances of system failures and increased customer satisfaction.
- Streamlined operations by maintaining an organized inventory of tools and materials needed for job assignments.
- Improved client satisfaction by providing expert advice on energy-efficient solutions and proper maintenance techniques.
- Supported the successful completion of large-scale projects through effective coordination with contractors, suppliers, and project managers.
- Maintained a safe working environment by adhering to all safety protocols and properly using personal protective equipment.
- Performed routine maintenance on electrical systems to ensure optimal performance and prevent future issues from arising.
- Provided exceptional customer service through timely completion of work orders, clear communication, and professional demeanor.
- Strengthened relationships with clients through regular follow-up calls to address any concerns or questions regarding completed work.
- Installed various types of electrical equipment, including transformers, circuit breakers, lighting fixtures, and control panels.
- Demonstrated proficiency in reading blueprints, schematics, and wiring diagrams to accurately complete assigned tasks.
- Reduced downtime for clients by quickly identifying root causes of electrical malfunctions and implementing effective solutions.
- Increased client retention by consistently delivering high-quality repair services that exceeded expectations.
- Maintained up-to-date knowledge of emerging technologies in the field through continuous professional development opportunities such as workshops and conferences.
- Established a solid reputation for reliability by responding to emergency service calls promptly and effectively resolving electrical issues.
- Optimized workflow by successfully prioritizing multiple projects simultaneously while meeting strict deadlines under pressure.
- Contributed to team success by sharing industry knowledge with colleagues during training sessions and staff meetings.
- Conducted comprehensive diagnostic tests to accurately pinpoint issues within electrical systems, minimizing disruptions for customers.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Disconnected and removed motors and pumps.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Troubleshot and repaired malfunctioning systems and components.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Examined electrical units for loose connections and broken insulation.
- Followed state and local building regulations based on National Electrical Code.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Studied building schematics to determine location of wiring and equipment.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Instructed customers on proper use and safety of electrical systems and equipment.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
- Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
- Managed business report generation, recordkeeping and supply ordering.
Lead Service Technician / Foreman
Woodruff Construction
08.2019 - 01.2022
- Superintendent
- Service Technician
- Troubleshooting
- Electrical Installation
- County Badge / FMD Badge
- Tenant Improvements
Service Technician / Foreman
ATS Electric
08.2017 - 05.2019
- Estimating
- Job Planning
- Service Technician/ On Call
- Invoicing
- Foreman
- Troubleshooting
- Repair and Install
Service Technician / Foreman
Hyde Electric
03.2007 - 08.2017
- Troubleshooting
- Tenant Improvements
- On Call Service
- Foreman
- County Badge / FMD Badge
Education
Southwest Electrical Apprenticeship
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
Concrete
Masonry
Roofing
DryWall
Tile
Troubleshooting
New Install
Tenant Improvements
Quoting
Bi-Lingual
United States Naval Sea Cadet Corps
LANGUAGES
Spanish
Timeline
Electrical Field Service Technician
DMC Electric Inc
09.2024 - Current
Electrical Service Technician
Copper Canyon Electric
07.2020 - 08.2022
Lead Service Technician / Foreman
Woodruff Construction
08.2019 - 01.2022
Service Technician / Foreman
ATS Electric
08.2017 - 05.2019
Service Technician / Foreman
Hyde Electric
03.2007 - 08.2017
Southwest Electrical Apprenticeship
Maricopa Community Colleges, Gateway Community College