Michael Greager
Identity Engineer
Pittsburgh,PA
Summary
Innovative Identity Engineer consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in Identity Manager troubleshooting, root cause analysis and corrective action implementation.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead, Identity Engineer
Alcoa Corporation
01.2018 - Current
- Collaborates with IT Architecture, Corporate Security, and internal customers to ensure project solutions adhere to corporate security standards.
- Creates and updates work processes, solution designs, and customer training documentation.
- Transitioned from Security Application engineering to Identity and Access Management Engineering in January 2019.
- Developed roadmaps in partnership with the BPO for Identity and Access Management solution.
- Establishes and maintains good working relationships with all IAM customers (EBS, iSeries, CyberArk teams).
- Provides enhancement/ bug fixe updates and communicates frequently with regional and global support, management teams and stakeholders of interconnected systems.
- Trained level 2 and 3 support team on Azure DevOps/ Git repository usage.
- Implemented the usage of Azure DevOps boards throughout the level 2 and level 3 team for tracking issues/bug fixes that are escalated to Level 3.
- Created separate ADO project and repository for level 2 support team to store scripts and tools separate from product repository.
- Consistently monitors Service Now incident ticket queue to aid in any incidents that are approaching their SLA.
- Built level 1 to level 3 escalation framework throughout organization for Identity and Access Management.
Mac Technician, previously Technical Specialist
Apple Inc
10.2013 - 12.2017
- Provided superior customer service experiences as an Apple Certified Macintosh Technician with Apple Inc.
- Used troubleshooting skills and technical knowledge to resolve issues in a thorough and efficient manner.
- Effectively managed troubleshooting and customer assistance workload by multitasking and taking several support appointments at the same time.
- Served as subject matter expert around entire line of Apple products.
Education
Bachelor of Science - Cyber Forensics and Information Security
Robert Morris University
Pittsburgh, PA 08.2013 - 08.2017
Skills
Production monitoring
Complaint resolution
Knowledgeable in Azure DevOps
Debugging systems
Architecture review
Technical Support
Account management
Cloud implementation
Operational setup
Programming literacy in PowerShell
Scripting skills
Custom coding
Performance improvement
Knowledgeable in Microsoft Identity Manager
Active Directory
Project Management
Microsoft Identity Manager
Process Improvement
Timeline
Team Lead, Identity Engineer
Alcoa Corporation
01.2018 - Current
Mac Technician, previously Technical Specialist
Apple Inc
10.2013 - 12.2017
Bachelor of Science - Cyber Forensics and Information Security
Robert Morris University
08.2013 - 08.2017