Michael Green

• Traveling Field Service Representatives (JLTV)
• Traveling Field Service Representative largest military vehicle upgrade project in US history, Joint Light Tactical Vehicle- JLTV!
• Deployed to several site locations all over United States and abroad.
• Trouble shooting vehicle systems to include; powertrain, cooling, electrical charging, suspension, heating and ventilation, steering and system integration support of ancillary equipment.
• Provide orientation and instruction to key personnel with respect to operations, maintenance, repair and parts supply as well as support efforts for equipment retrofits at military bases all over country.
• Provide mechanic based field support to military customers within assigned regions Travel as required, up to 100% annually.
• Ability to travel consistently is high requirement for this position Diagnose, repair, and service defense light wheeled vehicles Coordinate with customers and fellow employees to get service and parts expedited to customers satisfaction Anticipate and manage customer needs and develop recommended parts stocking requirements for upcoming field or maintenance operations.
• Recommend and provide instruction to operators and maintainers on correct operations and maintenance procedures Execute defense, domestic and international field service efforts.

Serviced as a Ground Vehicle Maintenance Monitor for the company Per-spectra on Fort Hood.
- Monitored operation procedures and operating performance on equipment under the FEDC, and SDC program.
- Collected operational, supply and maintenance data on equipment under the FEDC program.
- Verified all data for accuracy, and record data in FEDC, GEDIS, and SDC.
- Entered data in computer when required, run edits and correct errors, and brief Army personnel as required.
- Briefed Commanders or designated personnel at less once monthly on data being submitted from his/her unit

• Provided service to new and long-standing customers by attending closely to concerns and developing solutions
• Developed exceptional attendance record with special attention to punctuation and preparation to work upon arrival
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Increased production by 10%
• Maintained excellent attendance record, consistently arriving to work on time
• Carried out day-to-day duties accurately and efficiently
• Exceeded goals through effective task prioritization and great work ethic
• Proved successful working within tight deadlines and fast-paced atmosphere

Military - US Army | May 1998 - May 2018 | 20 years | FT.Hood TX
Maintenance Operations Manager and Military Veteran with a Secret Security Clearances and 20
plus years of proven experience in the United States Army. possess a comprehensive background in
Maintenance and Operations management derived from conducting vehicle systems maintenance
compliance, schedule management, and shop safety. managed risk upon multiple lines to protect
assets, property, and equipment with multi-million dollar valuations while meeting the expectations of
senior Leadership. Possess extensive knowledge in personnel supervision and communication.

• Established solid working relationships with peers, as Squad Leader and Platoon Sargent through effective communication, knowledge and Combat skills
• Increased safety awareness by 50%, which led to no injuries on team since 2016
• Maintained high level of morale and team-work on production floor through frequent communication with 300 employees
• Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 100%