Gloria Cejas
Indianapolis,IN
Summary
Dedicated professional with a proven track record in customer service and account management. Expertise in problem solving and training development, fostering customer satisfaction and loyalty.
Dedicated customer service professional skilled in problem solving and critical thinking, fostering high customer satisfaction through effective communication and training new staff. Committed to enhancing team performance and ensuring seamless service delivery.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Fsr
World Finance
Indianapolis, IN
02.2026 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new staff on customer service protocols and system usage.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Packing, Shipping, and Receiving Assembler
Spreetail
Greenwood, IN
12.2025 - 02.2026
- Pack products efficiently for shipping to ensure timely delivery.
- Inspect incoming shipments for damages and verify contents against packing lists.
- Operate packaging machinery to prepare items for distribution and storage.
Server
Costa Mexican restaurant
Greenfield, Indiana
06.2025 - 01.2026
- Provided excellent customer service to enhance dining experiences.
- Assisted in menu knowledge and recommended food pairings.
- Took accurate orders and ensured timely delivery to tables.
- Maintained cleanliness and organization of dining area.
- Collaborated with kitchen staff to meet customer requests efficiently.
- Handled cash transactions and processed payments accurately.
- Managed guest concerns and resolved issues promptly.
- Trained new staff on service standards and restaurant procedures.
- Provided excellent customer service to ensure satisfaction.
Account Manager
Mi tiendita llc
Elmwood, WI
12.2024 - 04.2025
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored marketing strategies for diverse product offerings.
- Coordinated communication between clients and internal teams effectively.
- Conducted regular follow-ups to address client needs and concerns.
- Created detailed reports on account performance and client feedback.
- Trained new team members on account management processes.
- Collaborated with sales teams to identify growth opportunities within accounts.
- Resolved client issues promptly, maintaining strong relationships with stakeholders.
Customer Service Cashier
Gordos tacos & burritos llc
Elmwood, Wisconsin
04.2023 - 03.2025
- Processed customer transactions quickly and accurately at busy taco and burrito restaurant.
- Managed cash register operations, ensuring proper handling of cash and payments.
- Assisted customers with menu selections, providing detailed product information.
- Collaborated with kitchen staff to ensure timely food preparation during peak hours.
- Managed daily operations and logistics for business efficiency.
- Coordinated staffing schedules to ensure adequate service coverage.
- Trained new employees on processes and customer service standards.
- Maintained financial records and managed budgets for operational expenses.
- Implemented customer feedback systems to enhance service quality.
- Oversaw inventory management and supply ordering for seamless operations.
Customer Service Representative
Radial
Eau Claire, Wisconsin
09.2018 - 02.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and provided product information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Trained new staff on customer service protocols and system usage.
- Documented customer interactions and updated records accurately in the database.
- Processed orders and managed inventory using company software systems.
- Collaborated with team members to maintain a positive work environment.
Education
Credit - Credit
Resident Producer
03.2026 - 08.2026
Skills
- Customer service
- Account management
- Inventory management
- Training and development
- Data entry
- Microsoft Word
- Problem solving
- Critical thinking
- Verbal communication
Bilingual Spanish English
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Resident producer indv -credit
References
References available upon request.
Timeline
Credit - Credit
Resident Producer
03.2026 - 08.2026
Fsr
World Finance
02.2026 - Current
Packing, Shipping, and Receiving Assembler
Spreetail
12.2025 - 02.2026
Server
Costa Mexican restaurant
06.2025 - 01.2026
Account Manager
Mi tiendita llc
12.2024 - 04.2025
Customer Service Cashier
Gordos tacos & burritos llc
04.2023 - 03.2025
Customer Service Representative
Radial
09.2018 - 02.2021