Michael Green
CHURCH ROAD,Virginia
Summary
Dynamic and results-driven Claim Manager with 17 years of experience in claim management and leadership roles. Proven track record of attracting, retaining, and developing top talent while driving compelling claim services and achieving optimal business results. Strong communication, leadership, and problem-solving skills coupled with a deep understanding of both Personal and Commercial lines insurance products and industry trends.
Overview
23
23
years of professional experience
Work History
Inside Property Claim Manager
Travelers Insurance Company
02.2007 - Current
- Proactively recruited, trained, and mentored a team of Inside Property claim professionals, cultivating an environment of excellence and ongoing growth.
- Deployed strategic staffing initiatives aimed at attracting and retaining top talent, leading to enhanced team performance and morale.
- Formulated and implemented impactful training programs, performance management strategies, and succession plans to elevate staff competencies and facilitate career advancement.
- Employed reward systems to acknowledge outstanding performers, fostering heightened employee engagement and retention rates.
- Advocated and championed the integration of technological innovations to streamline claim handling processes and elevate customer satisfaction levels.
Commercial and Personal Lines Adjuster
Travelers Insurance Company
05.2001 - 02.2007
- Exhibited technical leadership by handling Core BI, PI and Agribusiness Claims while upholding consistent service quality standards.
- Upheld rigorous standards of accuracy, efficiency, and customer satisfaction through meticulous attention to detail.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced customer satisfaction by providing timely updates and effectively resolving claim disputes.
- Utilized data and technology to pinpoint opportunities for process enhancement and drive improved business performance.
Education
BBA - Marketing
Radford University
Radford, VA05.2001
Skills
Problem Anticipation and Resolution
Prioritizing and Planning
Workforce Management
Performance Management
Critical Thinking
Quality Assurance
Relationship Building
Decision Making
Attention to Detail
Timeline
Inside Property Claim Manager
Travelers Insurance Company
02.2007 - Current
Commercial and Personal Lines Adjuster
Travelers Insurance Company
05.2001 - 02.2007
BBA - Marketing
Radford University
Similar Profiles
NATALIE REDMAN-GABRIELNATALIE REDMAN-GABRIEL
Underwriter at Travelers Insurance CompanyUnderwriter at Travelers Insurance Company
Jennifer YerringtonJennifer Yerrington
Auto Liability and Bodily Injury Claims Representative at Travelers Insurance CompanyAuto Liability and Bodily Injury Claims Representative at Travelers Insurance Company
RAESHONDA F. FRIERSONRAESHONDA F. FRIERSON
ACCOUNT EXECUTIVE DIRECTOR at Travelers Insurance CompanyACCOUNT EXECUTIVE DIRECTOR at Travelers Insurance Company