Lucretia Sheard, AIC. AIS.
Marietta,GA
Summary
A skilled leader in auto claims with a proven track record of achieving desired results in a team driven environment. Over two-decades of claims experience has molded an astute perspective on the insurance industry, which I’ve leveraged to innovate claim handling and encourage a seamless experience for customers and business partners. I am passionate about servicing customers, developing employees and contributing to the success of the enterprise.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Auto Claim Team Manager - Property Express
State Farm Insurance
Atlanta, GA
12.2018 - 02.2024
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- De-escalated and resolved customer escalations and Department of Insurance compliants.
- Span of control 12-18
Auto Claim Team Lead - Auto ILR, Property Express
State Farm Insurance
Atlanta, GA
05.2013 - 12.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Identified opportunities for process improvements, implementing changes when required.
- Fostered positive employee relationships through communication, training and development coaching.
- Span of control 14-18
Auto Claims Adjuster
State Farm
Columbia , MO
07.1999 - 05.2013
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Managed multiple cases simultaneously while meeting established deadlines.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
BA in Business Administration & Management -
Strayer University
01.2025
Skills
- Performance Management and Monitoring
- Coaching & Effective Communication
- Problem Solving & Decision Making
- Team Development
- Complaint Resolution
- Workplace Diversity Cultivation
- Leadership
- Cross-Functional Collaboration
Certification
- Property & Casualty Adjuster’s Licenses; 6 – 20 All-lines (CT, DE, FL, GA, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WY)
- Associates in Claims | The Institutes, U.S & Canada
- Associates in Insurance Services | The Institutes, U.S & Canada
Timeline
Auto Claim Team Manager - Property Express
State Farm Insurance
12.2018 - 02.2024
Auto Claim Team Lead - Auto ILR, Property Express
State Farm Insurance
05.2013 - 12.2018
Auto Claims Adjuster
State Farm
07.1999 - 05.2013
BA in Business Administration & Management -
Strayer University