Damon Softcheck
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Auto Property - Express, Claims Team Manager
State Farm Insurance Companies
02.2024 - Current
- Facilitated regular team meetings to review progress, address concerns, and share best practices for improved results.
- Evaluated team member performance through ongoing monitoring and assessment tools, identifying areas for growth and development opportunities.
- Developed detailed plans based on broad guidance and direction.
- Consistently maintained a strong focus on customer service excellence, positively impacting customer relationships and company reputation.
Auto Property Claim Specialist T1 & T2
State Farm Insurance Companies
01.2019 - Current
- Leading huddles, providing team direction, and working Team Manager tasks.
- Appointed to provide instruction and develop new and existing claim handlers.
- Facilitate, develop, and implement continuous improvement strategies throughout segment.
- Provide efficient and customer focused claim handling while meeting or exceeding expectations.
Auto Property Initial Loss Reporting Associate
State Farm Insurance Companies
10.2016 - 01.2019
- Appointed to assist with development of new and existing team members.
- Lead huddles and team discussions regarding efficiency and best claim handling practices.
- Handled high volumes of claims with efficiency and focus on customer satisfaction.
Assistant Athletic Trainer
Saint Xavier University
08.2013 - 05.2016
- Coordinated sports medicine services for assigned student athletes.
- Maintained athletic training facility and inventory of supplies and equipment.
Education
Bachelor of Science - General Biology
Saint Xavier University
Chicago, IL05.2016
Skills
- Building Team Engagement
- Continuous improvement mindset
- Customer-centric mindset
- Team collaboration
- Effective problem resolution
- Developing professional relationships
- Performance tracking
- Effective team leadership
Development
- Pride Employee Resource Group
- Young Business Professional Employee Resource Group
- Miracle League of Arizona (Coach)
Timeline
Auto Property - Express, Claims Team Manager
State Farm Insurance Companies
02.2024 - Current
Auto Property Claim Specialist T1 & T2
State Farm Insurance Companies
01.2019 - Current
Auto Property Initial Loss Reporting Associate
State Farm Insurance Companies
10.2016 - 01.2019
Assistant Athletic Trainer
Saint Xavier University
08.2013 - 05.2016
Bachelor of Science - General Biology
Saint Xavier University
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