Michael Greenstein
Fort Lauderdale,FL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with confidence and professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Midway Specialty Care Center
Wilton Manors, FL
01.2024 - 08.2025
- Developed and maintained tracking systems for PrEP and HIV patients to enhance care management.
- Educated patients on injectable regimens, including application processes, apply for copay cards or assistance, and follow-up care.
- Assisted uninsured clients in obtaining insurance through company programs.
- Coordinated rescheduling of missed appointments to improve patient engagement.
- Managed inventory and ordering of PrEP and HIV injectables from specialty pharmacies.
- Managed case documentation in compliance with organizational policies.
Grant Manager
Midway Specialty Care Center
Wilton Manors, FL
10.2023 - 06.2024
- Supervised Outreach Specialist, ensuring effective execution of outreach events.
- Achieved grant contract goals, facilitating 40 new HIV tests and 20 new PrEP patients monthly.
- Tracked and reported all reactive HIV tests to the Department of Health within 24 hours, linking clients to care.
- Developed strategic partnerships with community organizations to enhance outreach efforts.
- Analyzed data trends in REDCap and CTLS to inform program improvement initiatives.
Outreach Specialist
Midway Specialty Care Center
Wilton Manors, FL
08.2022 - 03.2023
- Supervised Outreach Specialist, ensuring effective execution of outreach events.
- Achieved grant contract goals, facilitating 40 new HIV tests and 20 new PrEP patients monthly.
- Tracked and reported all reactive HIV tests to the Department of Health within 24 hours, linking clients to care.
- Developed strategic partnerships with community organizations to enhance outreach efforts.
- Analyzed data trends in REDCap and CTLS to inform program improvement initiatives.
Patient Services Manager
Independent Medical Group
Fort Lauderdale, FL
03.2020 - 04.2022
- Built a team by educating and training them to work with the diverse communities and the IMG clinics.
- Scheduled Clients' labs and medical appointments at the corresponding Clinic.
- Referred uninsured clients to an insurance agent and coordinated their ACA enrollment.
- Collected lab results from Quest and uploaded them into IMG's EMR system.
- Tracked Clients by morbidity, comorbidity, and/or taking PrEP by Clinic.
- Tracked Clients' Hepatitis C/HIV viral load to plan their medical care accordingly.
- Followed up with the Pharmacy and Clinics to ensure the Clients' medications were dispensed in a timely manner.
- Identified noncompliant Clients and then worked with Clinics on getting them back into care.
- Audited EMR to make sure Clinics are compliant with IMG's policies and procedures.
- Randomly audited Clients' medical files to ensure medical records are current with updated labs, medical visits, and medications.
- Prepared and discussed weekly and monthly reports with IMG's Executive Team.
- Worked closely with the Executive Team to strategize and put policies and procedures into place.
- Reviewed Policies and Procedures to ensure proper protocols were followed by Clinics.
- Worked closely with the Executive Team to implement strategies to reduce barriers to care for Clients.
Linkage Retention Specialist/Case Management
Broward County Health Department
Fort Lauderdale, FL
09.2016 - 10.2019
- Managed Client intakes, screening, and referrals of persons entering through the Test and Treat initiative, including linkage to HIV primary care, health support services, PrEP, and nPEP services.
- Conducted Client needs assessments, including barriers to care, and drafted a care plan for clients following established protocols.
- Coordinated Client care with the local Ryan White program and commercial insurance Providers.
- Maintained a database of client documentation including confidential case records on services provided.
- Ensured Clients are compliant with their HIV Continuum of Care in the first 2 years.
- Established and maintained good relationships between DOH, CBOs, and community members.
- Supported and attended monthly meetings for all Advisory Groups of the Broward County HIV Prevention Planning Council.
Pantry/Warehouse Manager
The Pantry of Broward
Fort Lauderdale, FL
04.2010 - 11.2014
- Managed daily operations of food pantry and warehouse, including food drive logistics, donation pick-ups, inventory circulation, and deliveries.
- Trained and led volunteers to meet FDA and USDA guidelines and maintain ServSafe certification.
- Coordinated donations with major food companies throughout Broward County.
Education
Hospitality Management -
Ohio State University
Columbus, OH01.1990
Skills
- Healthcare case management
- Analytical reporting
- Organization and multitasking
- Attention to detail
- Coordinated care delivery
- Problem resolution
- Time management
- Electronic health records (EHR)
- Client advocacy
- Community resource identification
- Provide Enterprise (PE)
- Counseling Testing and Linkage System (CTLS)
Certification
- HIV/AIDS Counseling, Testing, and Referral, Broward County Health Department, 2025
- HIPPA, Sexual Harassment Prevention, and Workplace Violence Prevention, Broward County Health Department, 2025
- Biomedical Waste, Bloodborne Pathogens for Healthcare, Sharps Safety, and Personal Protective Equipment, Broward County Health Department, 2025
- Syphilis Health Check Rapid Testing, Broward County Health Department, 2025
- HIV Navigation Services Training of Facilitators, Center for Disease Control, 2019
- Capacity Building Training in PrEP Navigation Services, 2018
- OraQuick Advance HIV Rapid Antibody Test Training, 2017
- OraQuick HCV Rapid Antibody Test Training, OraSure Technologies, 2017
- Syphilis Health Check Training, Trinity Biotech, 2017
Volunteer Experience
- New Vision Children's Foundation, Board Member, 01/01/14, Present
- South Florida Transgender Medical Consortium, Board Member, 01/01/18, 01/01/20
- Transgender Awareness Month Planning Committee, Volunteer, 01/01/17, 01/01/20
- Breast & Cervical Department Broward County Health Department, Volunteer, 01/01/15, 01/01/16
Timeline
Case Manager
Midway Specialty Care Center
01.2024 - 08.2025
Grant Manager
Midway Specialty Care Center
10.2023 - 06.2024
Outreach Specialist
Midway Specialty Care Center
08.2022 - 03.2023
Patient Services Manager
Independent Medical Group
03.2020 - 04.2022
Linkage Retention Specialist/Case Management
Broward County Health Department
09.2016 - 10.2019
Pantry/Warehouse Manager
The Pantry of Broward
04.2010 - 11.2014
Hospitality Management -
Ohio State University