Summary
Overview
Work History
Education
Skills
Timeline
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Michael Greer

West Mifflin,PA

Summary

Computer science major with a concentration in cyber security. Great technical skills and a firm grasp of business needs. Skilled with a broad base of experience in technical support and operations. Able to assess risks, troubleshoot problems and conduct tests. Excellent communication and planning abilities. Ready to learn new skills, ideas, and tools to help move forward in the field of computer science.

Overview

4
4
years of professional experience

Work History

Technical Support Analyst

BNY Mellon
Pittsburgh, PA
08.2019 - Current
  • Resolved technical issues with BNY Mellon software quickly and accurately for end users
  • Assisted with File Transfer Protocol by monitoring and resending files to clients efficiently
  • Responded to support requests from end users and patiently walked individuals through troubleshooting tasks
  • Explained technical information in clear terms to individuals to provide a better understanding of the issues at hand

Data Entry Clerk

Copper Ridge Consulting
Pittsburgh, PA
05.2018 - 08.2019
  • Developed excel spreadsheet databases to help facilitate and guide Senior Marketing Consultants
  • Researched and updated client information to keep accurate records
  • Utilized time management and organizational skills to ensure records were on time and easy to use
  • Worked successfully with different methods of data collection

Education

Bachelor of Science - Computer Science

Slippery Rock University of Pennsylvania
Slippery Rock, PA
2019

Skills

  • HTML -Experienced
  • C - Intermediate
  • Data Backup and Retrieval
  • Microsoft Excel
  • SQL - Proficient
  • Linux - Intermediate
  • Microsoft Project

Timeline

Technical Support Analyst

BNY Mellon
08.2019 - Current

Data Entry Clerk

Copper Ridge Consulting
05.2018 - 08.2019

Bachelor of Science - Computer Science

Slippery Rock University of Pennsylvania

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Michael Greer