Michael Griffin
Jacksonville,United States
Summary
Professional with experience in loan support, prepared to enhance operational efficiency and customer satisfaction. Skilled in financial analysis, loan processing, and risk assessment. Proven track record of effective team collaboration and adapting to changing needs. Known for reliability and achieving results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Loan support specialist
OneMain Financial
06.2023 - 11.2024
- Ensured optimal risk management by conducting thorough collateral evaluations during the underwriting stage.
- Increased accuracy of loan files by meticulously reviewing documents for compliance with bank policies and regulations.
- Maintained up-to-date knowledge of lending regulations, ensuring compliance throughout the loan process.
- Present financial solutions, based on customer needs, that meet their goals
- Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
- Provided exceptional customer service, addressing inquiries and resolving issues related to loans and applications.
Operations Specialist
JPMorgan Chase & Co.
01.2022 - 02.2023
- Conducted comprehensive risk assessments to proactively identify potential issues and develop mitigation strategies accordingly.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Developed strong relationships with cross-functional teams to ensure seamless coordination of projects and tasks.
- Generated reports detailing findings and recommendations.
- Utilizing various databases (MSP & Black Knight) to monitor and process default mortgage loans
Lead Line Cook
Restaurant Medure
03.2018 - 12.2021
- Managed daily operations of the kitchen
- Aid in the building of menus and fresh dishes daily
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Ability to be fast and efficient multitasking, with exceptional organizational skills
Education
Wolfson High School
Jacksonville, FL05-2012
Skills
- Strong analytical skills
- Data entry efficiency
- Loan servicing experience
- Continuous learning mindset
- Loan documentation
- Financial analysis
- Interpersonal skills development
- Customer service
- Teamwork and collaboration
Timeline
Loan support specialist
OneMain Financial
06.2023 - 11.2024
Operations Specialist
JPMorgan Chase & Co.
01.2022 - 02.2023
Lead Line Cook
Restaurant Medure
03.2018 - 12.2021
Wolfson High School
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