Michael Griffin
Philadelphia
Summary
With over 20 years of experience, I've honed my skills in package handling and customer satisfaction, notably at Verizon. My expertise in efficiently diagnosing and resolving technical issues, coupled with a proven track record of enhancing client relations through exceptional service, positions me as a valuable asset. My ability to thrive under pressure complements my technical proficiency, driving operational success.
Overview
26
26
years of professional experience
Work History
Delivery
DoorDash
Philadelphia, PA
04.2019 - Current
- Achieved high on-time delivery rates through careful route planning and time management skills.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Collaborated with sales teams to ensure smooth product transitions from order placement to final delivery.
- Established strong relationships with clients, leading to repeat business and positive reviews.
Services Technician
Verizon
Philadelphia, PA
05.1999 - 01.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- installed and repaired fiber optic network
- performed troubleshooting on data, video and voice services
- operrated vehicles and equipment needed to perform work operations
Package Handler
UPS
Philadelphia, PA
04.2019 - 02.2022
loaded packages onto aircraft
operated vehicles transporting packages from warehouse to aircraft
Education
Associate of Science - Fiber Optic And Laser Technology
01-1997
Skills
- Package handling
- Loading and unloading
- Customer satisfaction
- Warehouse operations
- Power Tools and Equipment
- Works Well Under Pressure
- Written/Verbal communication
- technician with over 20 years experience
Timeline
Delivery - DoorDash
04.2019 - Current
Package Handler - UPS
04.2019 - 02.2022
Services Technician - Verizon
05.1999 - 01.2025
Queensborough Community College - Associate of Science, Fiber Optic And Laser Technology