Michael Grundner
Syracuse,NY
Summary
Extremely competent and reliable support specialist with a proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and hardware support for both desktop and server platforms. Knowledgeable with both desktop and server hardware maintenance including RAID array configurations.
Overview
13
13
years of professional experience
Work History
IT Technical Support Specialist
Arrow Electronics
11.2018 - 03.2024
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly VIA e-mail and by phone.
- Maintained servers and systems to keep systems fully operational during peak periods.
- Physically repaired desktops, servers and digital signage equipment onsite at our repair facility.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components, ship those components and arrange for onsite technicians to physically complete repairs.
Production Technician
Seneca Data
10.2010 - 11.2018
- Inspected equipment and systems to identify issues.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Assisted in quality control measures by performing routine inspections of products against established standards.
Education
Bachelor of Science - Computer Information Systems
SUNY Institute of Technology
Utica, N.Y.Skills
- Server maintenance
- Hardware Installation
- Operating System Support
- System Configuration
- Technical Support
- Issue Troubleshooting
- Remote Support
- Customer service expert
- Hardware and Software Repair
- Hardware and Software Configuration
- Hardware diagnostics
Timeline
IT Technical Support Specialist
Arrow Electronics
11.2018 - 03.2024
Production Technician
Seneca Data
10.2010 - 11.2018
Bachelor of Science - Computer Information Systems
SUNY Institute of Technology