Michael Guernsey
Bradenton,FL
Summary
Experience in residential dining food service roles with emphasis on providing quality meals and maintaining high standards of cleanliness. Strengths lie in multitasking, effective communication, and ability to perform under pressure. Proven track record of improving dining experiences while adhering to safety regulations. Demonstrated ability to work collaboratively within diverse teams for successful operational outcomes.
Overview
17
17
years of professional experience
Work History
Residential Dining Food Service Worker
Metz New College
Sarasota, FL
08.2014 - 05.2024
- Stocked serving areas with food items prior to meal times.
- Followed established procedures for handling complaints from customers or employees regarding food quality or service issues.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Placed orders for additional supplies when needed.
- Participated in monthly staff meetings to discuss new policies or updates related to food service operations.
- Carried out closing duties including cleaning counters and restocking shelves with food items.
- Assisted in maintaining cleanliness of work stations throughout shift hours.
- Monitored temperatures of refrigerators and freezers to maintain safe storage conditions for perishable items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Dishwasher
Bella Rias
Pittsburgh, PA
05.2012 - 06.2014
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Replenished soap dispensers with detergent when necessary.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Food Service Worker
Guckenheimer Alcoa
Pittsburgh, PA
03.2007 - 03.2012
- Operated dishwashing machines safely and efficiently.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Education
Horticulturist - Landscaping Horticulturist
Allegheny Community College
Pittsburgh, PA05-2007
High School Diploma -
Oliver High School
Pittsburgh, PA05-2006
Skills
- Sanitation and safety
- Food allergy awareness
- Portion Control
- Strong Work Ethic
- Excellent customer service
- Temperature Monitoring
- Dishwasher Operation
Timeline
Residential Dining Food Service Worker
Metz New College
08.2014 - 05.2024
Dishwasher
Bella Rias
05.2012 - 06.2014
Food Service Worker
Guckenheimer Alcoa
03.2007 - 03.2012
Horticulturist - Landscaping Horticulturist
Allegheny Community College
High School Diploma -
Oliver High School