Michael Gunn
Muncie,IN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Power Equipment Sales Manager
Rural King
Muncie, IN
10.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Manager
Wendy's
Daleville
03.2017 - 09.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Manager in Training
Burger King
Muncie, IN
06.2012 - 02.2017
- Enhanced team performance by implementing effective training strategies and management techniques.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
Crew Member Trainer
McDonald's
Pendleton, IN
07.2008 - 05.2012
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
- Developed customized training materials to accommodate diverse learning styles and needs.
- Increased employee retention rates by fostering an engaging and supportive work environment.
- Provided constructive feedback to crew members, facilitating professional growth and development.
Education
Core 40 Diploma -
Muncie Southside Highschool
Muncie, INSkills
- Strategic Planning
- Staff Development
- Workforce Management
- Staff Management
- Performance Evaluations
- Salesforce Management
Timeline
Power Equipment Sales Manager
Rural King
10.2021 - Current
Shift Manager
Wendy's
03.2017 - 09.2021
Manager in Training
Burger King
06.2012 - 02.2017
Crew Member Trainer
McDonald's
07.2008 - 05.2012
Core 40 Diploma -
Muncie Southside Highschool