Michael Guzman
New York,NY
Summary
Experienced Flagship Store Manager with a solid track record in leading high-performing retail teams. Strengths include strategic planning, inventory control, and sales forecasting, ensuring smooth store operations and customer satisfaction. Proven capability to drive revenue growth while maintaining top-tier customer service standards. Demonstrated impact through successful brand representation and fostering positive team environments.
Overview
15
15
years of professional experience
Work History
Flagship Store Manager
MANGO
New York, NY
01.2023 - Current
- Implemented visual merchandising strategies to enhance store presentation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews to ensure staff members were meeting expectations and providing excellent customer service.
- Lead flagship store operations with full accountability for sales performance, P&L results, and brand execution
- Recruit, develop, and retain high-performing leadership and store teams, building strong succession pipelines
- Drive commercial strategy through KPI analysis, floor leadership, and merchandising execution
- Ensure exceptional customer experience aligned with MANGO brand standards
- Oversee operational excellence including inventory control, scheduling optimization, and compliance with company policies
Flagship Director
Zara USA
New York, 10030
02.2019 - 01.2023
- Recruited, coached, and developed leadership teams with a strong focus on succession planning and long-term talent growth
- Built a culture of continuous feedback, recognition, and performance accountability
- Maintained close operational visibility through regular store visits and leadership engagement
- Partnered with Education and Retail Corporate teams to design and execute training strategies
- Drove excellence in client experience initiatives, clienteling programs, and service execution
- Ensured brand image, visual standards, and operational policies were consistently upheld
- Analyzed KPIs to develop performance improvement strategies using test-and-learn approaches
- Held full ownership of P&L, expense control, and budget planning
- Ensured audit compliance, inventory accuracy, and operational controls
Store Manager
H&M Hennes & Mauritz
New York, New York
05.2011 - 02.2019
- Maximized sales and profitability through KPI-driven operational and commercial strategies
- Led recruitment, training, development, and performance management across all departments
- Ensured product knowledge, visual standards, and brand presentation were consistently executed
- Planned and coordinated campaigns, promotions, and sales activities with commercial teams
- Managed labor planning, scheduling, and SPH optimization
- Executed safety, security, and loss prevention procedures
- Delivered high-quality customer service across all store touchpoints
Skills
- Exceptional customer service and
interpersonal skills
- Organizational and analytical skills
- Strong merchandising skills with the
ability to drive the business through
creativity and extensive fashion
knowledge
- Ability to take own initiative and work
autonomously
- Able to multitask in a fast paced
environment
- Ability to establish effective routines
for excellent communication with all
members of the team to maximize
productivity
- Ability to provide feedback in a
constructive and professional way
- Ability to handle conflict and resolve
problems constructively
- Experience in administering
progressive discipline process and
performance management
- Proficiency in Microsoft Office Excel,
Word and PowerPoint
Timeline
Flagship Store Manager
MANGO
01.2023 - Current
Flagship Director
Zara USA
02.2019 - 01.2023
Store Manager
H&M Hennes & Mauritz
05.2011 - 02.2019