Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Dimmerling

Gahanna,OH

Summary

Experienced Store Manager dedicated to team members and customers. Focused on maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff productivity to meet and exceed objectives. Strong problem-solver with proven team building and management success.

Overview

20
20
years of professional experience

Work History

Flagship Store Manager

FedEx Office
Westerville, Ohio
01.2007 - Current


  • Supervised multiple locations to enforce high-quality standards of operation.
  • Managed store team members successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted multiple Assistant Managers into Store Managers.
  • Achieved President's Club awards for top 10 ranking for multiple years.
  • Maximized sales and minimized product loss through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual team member knowledge and service requirements.
  • Consulted with customers aligning products and services with budgets and production turn times.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached team members on product knowledge by using wide variety of training tools.
  • Managed inventory control, cash control and store opening and closing procedures.


Manager

FedEx Office / Kinkos
Columbus, OH
11.2002 - 01.2007
  • Developed new store location from ground up by hiring and training efficient team.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Selected as the District Trainer to roll out and train all district team members on a new digital ordering system.

Education

Ohio State University
Columbus, OH

Skills

  • Customer Accounts Management
  • Customer Service
  • Project Management
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Store Merchandising
  • Recruiting and Hiring
  • Management Training

Timeline

Flagship Store Manager

FedEx Office
01.2007 - Current

Manager

FedEx Office / Kinkos
11.2002 - 01.2007

Ohio State University

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