Taylor Zanville
Toledo,OH
Summary
Dynamic and high-energy relationship-builder. Organized by nature and proven focused on maximizing efficiency in operations and sales. Polished customer service skills with exceptional communication abilities. Skilled in training and development. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
4
4
years of professional experience
Work History
Flagship Store Manager
Enterprise Rent-A-Car
10.2022 - Current
- Lead largest Enterprise location between Toledo and Cleveland markets with 500+ vehicles in fleet
- Train 3 ABRMs & 5 Management Trainees through our Management Training program. Expanding my coaching tree throughout multiple Enterprise retail locations and other divisions based on talent and skill assessments
- Maintaining consistent achievements month-month with regional customer service awards
- Marketing and Account Management to maximize growth opportunities and revenue
- Analyzing reporting and statements to minimize costs and expenses in order to maximize profits
Flagship Store Manager
Enterprise Rent-A-Car
11.2021 - 10.2022
- Lead Flagship Enterprise location of Toledo and Cleveland markets with 400+ vehicles in fleet
- Train 2 ABRMs & 3 Management Trainees through our Management Training program. Expanding my coaching tree throughout multiple Enterprise retail locations and other divisions based on talent and skill assessments
- Maintaining consistent achievements month-month with regional customer service awards
- Marketing and Account Management to maximize growth opportunities and revenue
- Analyzing reporting and statements to minimize costs and expenses in order to maximize profits
Branch Manager
Enterprise Rent-A-Car
03.2020 - 11.2021
- Operate branch of 200+ vehicles in fleet
- Train 1 ABRMs & 2 Management Trainees through our Management Training program. Expanding my coaching tree throughout multiple Enterprise retail locations and other divisions based on talent and skill assessments
- Maintaining consistent achievements month-month with regional customer service awards
- Marketing and Account Management to maximize growth opportunities and revenue
- Analyzing reporting and statements to minimize costs and expenses in order to maximize profits
Education
Bachelor of Science - Communication Studies
Ohio University
Athens, OH12.2015
Skills
- Team Leadership
- Staff Management, Training, Development
- Employee Culture and Motivation
- Goals and Performance
- Product and Service Sales
- Time Management
- Strategic Business Initiatives
- Customer Accounts Management
- Sales Expertise
- Maximizing Profitability
Accomplishments
- Promoted 3 successful new BRMs within one year
- Promoted 5 successful new ABRMs within one year
- Achieved ranking #1 on BRM Performance Matrix
- Achieved ranking #2 on BRM Performance Matrix
- YTD Growth in all sales and revenue metrics
- YTD Growth in Operating Profits
- Acquisition of 2 Large Business dealerships exclusively
- Acquisition of 6 Large Body Shops exclusively
- Recruited for Area Manager/Fleet Management roles
Personal Interest and Hobbies
My family is my motivation. Our family is made up of my myself, my wife Samantha, and son Dylan. I am an avid sports fan - former ice hockey player who loves anything Ohio State, Detroit Lions, or Detroit Red Wings. I enjoy exercise, health and wellness, sports radio/tv, concerts, and socializing or entertaining friends.
Timeline
Flagship Store Manager
Enterprise Rent-A-Car
10.2022 - Current
Flagship Store Manager
Enterprise Rent-A-Car
11.2021 - 10.2022
Branch Manager
Enterprise Rent-A-Car
03.2020 - 11.2021
Bachelor of Science - Communication Studies
Ohio University
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