Michael Guzman
Cape Coral,FL
Summary
Professional parts department manager with many years of Honda parts sales and service success. Expert at managing parts inventory to the satisfaction of retail customers, service department and wholesale customers. Gifted leader and staff developer with parts teams that consistently exceed expectations, while exceeding monthly company quotas.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Parts Department Manager
Honda of Fort Myers
Fort Myers, Florida
05.2025 - Current
- Maintained precise inventory control.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Created detailed reports summarizing monthly sales figures, inventory levels, budget variance analysis.
- Operated parts warehouse efficiently and managed inventory levels high enough to meet customer needs and low enough to control inventory investment.
- Managed replacement parts inventories, purchasing, and sales for internal, retail and wholesale business.
- Tracked lost sales to identify patterns and improve inventory management., monitoring phase in reports along with same day fill rates.
Assistant Parts Manager
Honda of Fort Myers
Fort Myers, Florida
02.2023 - 05.2025
- Led the parts counter personnel with professionalism and knowledge about the Honda product.
- Trained all new hires on daily processes from scanning in stock orders and special orders to following proper inventory management.
- Coordinated with vendors to ensure timely delivery of automotive parts.
- Submitted daily special order parts
Parts Counterperson
Honda of Fort Myers
Fort Myers, Florida
03.2016 - 02.2023
- Fulfill customer orders via phone, email, retail counter and the dealership shop.
- Completed purchase orders for parts from vendors.
- Preformed daily bin counts.
- Completed hazmat orders, VIN controlled orders and allocating back ordered parts to fulfill customer needs.
Service Advisor
Honda of Fort Myers
Fort Myers, Florida
01.2014 - 03.2016
- Provided detailed explanations of service recommendations and maintenance following Honda guidelines.
- Assisted customers with vehicle service inquiries and setting future service appointments.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Treating customers with the service and respect needed to provide positive CSE.
Express Service Technician
Honda of Fort Myers
Fort Myers, Florida
03.2008 - 12.2013
- Diagnosed mechanical issues and provided accurate quotes pertaining to each individual repair needed.
- Ensured quality repairs of customers vehicles in a timely manner.
- Followed Honda protocols to complete recalls and service bulletins.
- Completed Honda I.N modules to stay up to date on Honda product information.
- Maintained a clean and professional work area.
Education
Automotive Technician Certification - Automotive Technician
FMIT
Fort Myers, FL 08.2006 - 06.2008
North Fort Myers Academy of The Arts
North Fort Myers, FLSkills
- Precise Inventory management
- Obsolescence control
- Forklift operation
- Microsoft Office
- Critical thinking
- Effective communication
- Customer relationship management
Languages
Spanish
Full Professional
Certification
- Fork lift certified
- Honda I.N certifications
- Hazmat certified
- Morgan Auto Group Parts college certification
Accomplishments
- Multiple employee of the month awards for service technician, advisor and parts.
- 18+ years of Honda experience
References
References available upon request.
Timeline
Parts Department Manager
Honda of Fort Myers
05.2025 - Current
Assistant Parts Manager
Honda of Fort Myers
02.2023 - 05.2025
Parts Counterperson
Honda of Fort Myers
03.2016 - 02.2023
Service Advisor
Honda of Fort Myers
01.2014 - 03.2016
Express Service Technician
Honda of Fort Myers
03.2008 - 12.2013
Automotive Technician Certification - Automotive Technician
FMIT
08.2006 - 06.2008
North Fort Myers Academy of The Arts