Michael Haerens
Troy,MI
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Team Member
NASA
01.2024 - Current
- Developed a cause and effect matrix regarding the NASA Psyche Mission for Post Launch Public Engagement.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
Server
AI Fusion
09.2023 - Current
- Cultivated warm relationships with regular customers.
- Partnered with the University of Michigan State to supply food to several of their events.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Resident Assistant
Michigan State Universtiy
12.2021 - Current
- Participated in ongoing professional development opportunities to enhance skills and stay current with best practices in higher education and student affairs.
- Advised student groups on event planning, budgeting, risk management, resulting in successful programming experiences.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
Neighborhood Expert
Applebees
04.2020 - Current
- Procured high-quality goods and supplies while adhering to a budget to ensure optimal inventory levels to meet operational needs.
- Oversaw and mentored a team of individuals, provided training to new employees, and fostered a positive work environment.
- Spearheaded initiatives that led to increased guest satisfaction and significant revenue growth.
Education
Bachelor of Engineering - Applied Engineering Sciences
Michigan State University
East Lansing, MISkills
- Social media expertise
- Complaint resolution
- Problem-Solving
- Proficient in Tableau, Excel, Matlab, and Python
- Collaboration and Teamwork
- Purchasing and adhering to a budget
Timeline
Team Member
NASA
01.2024 - Current
Server
AI Fusion
09.2023 - Current
Resident Assistant
Michigan State Universtiy
12.2021 - Current
Neighborhood Expert
Applebees
04.2020 - Current
Bachelor of Engineering - Applied Engineering Sciences
Michigan State University
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