Michael Haile

Organized, secured, and maintained organizational data, documents, and records to ensure accuracy, integrity, and accessibility. Managed database systems, implemented security protocols, and developed data management procedures to support operational efficiency. Controlled information flow, troubleshot system issues, and assisted with technology upgrades and process improvements.

Organized and maintained inventory of equipment, ensuring accurate asset tracking, proper documentation, and accountability of hardware and related resources.

• Operated and controlled access to a high-security facility, ensuring authorized service members could securely access and utilize highly sensitive information in compliance with established security protocols
• Installed, configured, and managed network systems across multiple buildings, ensuring reliable connectivity, proper system integration, and adherence to security standards.
• Hardened and maintained network integrity using both physical and digital security measures, including controlled key card access, firewalls, and SIEM tools to monitor, detect, and mitigate potential threats.

Utilized exceptional customer service skills to resolve multiple issues with customers of different ranks and job positions. Applied leadership abilities on different mission and training events to achieve set goals and objectives. Shared complex situations with management team to confront and manage various operations within specified timelines. Identified and troubleshot critical issues and maintained network using Cisco skills.

• Assisted multiple Brigades in ensuring smooth satellite communication during operations using Satellite

Transportable Terminals (STT), Command Post Nodes (CPN), and SIPR/NIPR Access Point (SNAP) system.

• Enhanced knowledge and skills by successfully finishing Supported Command Integration Program (IMO) training.
• Established Tactical Operation Center and secured communication network from ground to assure seamless work
• Trained to use and manage Active Directory (AD) to address customer service tickets efficiently.
• Became Security+ certified by completing training and associated requirements.

Improved skills and knowledge related to network configuration, security, and integration for different systems. Contributed to elevating leadership's network's quick-response capabilities throughout Peninsula; handled large workloads in other departments.

• Used Voyager Tactical Radio Integration Kit (TRIK) Box and PacStar system to build secured communication network across many army installations.
• Earned three military awards; two for performance in mission and one for portraying exceptional behavior.
• Applied topical expertise and knowledge to facilitate other operators in unit to deliver exceptional performance.