Khalifa Saeed
Renton,WA
Summary
Operations Leader with a successful track record in technology, consumer electronics, and global logistics. Recognized for transforming underperforming stations into top national performers while driving efficiency through strategic initiatives and expertise in Network 2.0 implementation.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Sr. Specialist, Network 2.0 Operations & Strategic Change Management
Federal Express Corporation
Seattle, Washington
01.2026 - Current
- Advised facility leadership on operational efficiency as primary Subject Matter Expert for N2.0 tools and processes, improving decision-making.
- Led on-site pre- and post-implementation support for Network 2.0 transitions, enhancing transition effectiveness across the district.
- Partnered with district staff to iterate and improve corporate logistics frameworks, streamlining operations.
P&D Manager – CSP
Federal Express Corporation
Auburn, Washington
04.2025 - 01.2026
- Revitalized station CSQI and Customer Impact Scorecard metrics, achieving historical milestones and establishing new performance benchmarks.
- Applied Quality Driven Management (QDM) principles, ensuring 100% FCSA compliance and generating actionable results for service providers.
- Nominated for Values Award for Responsibility, recognizing efforts in driving cultural and metric shifts.
Sort Manager
Federal Express Coproration
Austin, Texas
12.2023 - 04.2025
- Engineered the turnaround of the South Austin station from one of the lowest-ranked manual facilities to a national leader.
- Achieved rankings of #5 Large Preload in U.S., #10 Large Preload in U.S., and #2 Outbound during FY25 Peak.
- Developed data-analysis tools using EDP and Excel to identify vanline deficiencies and implement corrective actions.
Area Manager
FedEx Ground
Fairfield, California
07.2021 - 12.2023
- Ended a "Bottom 100" station streak, elevating facility to back-to-back #1 Large Preload rankings in company.
- Received the FY23 Culture Value Award from VP Bill Larson for maintaining peak operational metrics and morale during a leadership void and COVID-related constraints.
- Led cross-training initiatives, dispatching teams to support neighboring facilities facing operational challenges (Santa Rosa).
Operations Manager / OSM
FedEx Ground
Fairfield, California
07.2020 - 06.2021
- Overhauled safety culture, removing Fairfield station from "Injury Focus" list through rigorous QAT implementation, enhancing overall safety standards.
- Promoted to Full-Time for leading team through simultaneous station construction and pandemic-related volume surges, ensuring project continuity and operational resilience.
- Oversaw daily operations ensuring compliance with company policies and safety standards.
- Managed staff schedules to optimize workforce efficiency and meet operational needs.
- Coordinated logistics for package delivery, monitoring timelines and route efficiency.
Operations Admin / Package Handler
FedEx Ground
Fairfield, California
12.2018 - 01.2019
- Promoted from package handler to admin to manager within two years, demonstrating quick adaptability and leadership growth.
- Achieved 100% van scan compliance on Day 1, earning recognition as package handler of the month for consistent performance.
- Secured first place in Peak 2019 Bay Area QPS Competition, showcasing commitment to quality assurance and process excellence.
Project Manager
Swansea Mart
Swansea, Massachusetts
01.2011 - 01.2018
- Managed supply chains and vendor relations for complex industrial projects, enhancing project delivery and stakeholder satisfaction.
- Directed strategic planning and execution for electronics and consumer goods projects, achieving compliance with state commercial ordinances.
- Performance: Achieved Year-over-Year (YoY) profit margin growth throughout an 8-year tenure.
- Notable Achievement: Recognized in The Herald News for leading community excavation efforts during the 2015 Blizzard.
Digital Marketer & Program Manager
CNET.com
Los Angeles, California
01.2008 - 01.2011
- Produced digital marketing content and managed programs for major tech events, enhancing brand visibility at CES and E3.
- Integrated social media strategies for competitive gaming tournaments and technology showcases, driving audience engagement for CNET and IGN.
- Developed and executed digital marketing campaigns across multiple platforms.
- Collaborated with cross-functional teams to enhance content strategies and user engagement.
- Analyzed website traffic and user behavior to inform marketing decisions.
Education
B.S. - Information Technology Management, Business Administration
Western Governors University
Skills
- Network operations
- Network optimization
- Change management
- Project management
- Data analysis
- Quality assurance
- Performance metrics
- Risk assessment
- Workflow optimization
- Resource management
- Resource allocation
- Quantitative skills
- Expert problem solving
- Stakeholder engagement
- Time management
- Team collaboration
- Management collaboration
- Innovation management
- Strategic planning
- Change training
- Team building
- Effective communication
- Problem solving
- Vendor relations
Certification
CPR/AED
Timeline
Sr. Specialist, Network 2.0 Operations & Strategic Change Management
Federal Express Corporation
01.2026 - Current
P&D Manager – CSP
Federal Express Corporation
04.2025 - 01.2026
Sort Manager
Federal Express Coproration
12.2023 - 04.2025
Area Manager
FedEx Ground
07.2021 - 12.2023
Operations Manager / OSM
FedEx Ground
07.2020 - 06.2021
Operations Admin / Package Handler
FedEx Ground
12.2018 - 01.2019
Project Manager
Swansea Mart
01.2011 - 01.2018
Digital Marketer & Program Manager
CNET.com
01.2008 - 01.2011
B.S. - Information Technology Management, Business Administration
Western Governors University