Michael Haley
North Las Vegas,NV
Summary
Food & Beverage Service Specialist
Dedicated and customer-focused hospitality professional with extensive experience in guest service, order accuracy, and maintaining clean, efficient work environments. Proven ability to provide excellent service throughout the guest visit, ensuring satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Cabana Host
Venetian Hotel & Casino
06.2023 - Current
- Table Setup: Assist in setting up tables, booths, and cabanas, ensuring all tableware and condiments are in place for guest comfort.
- Guest Services: Greet guests warmly and provide exceptional service throughout their visit, addressing all needs promptly and courteously to ensure a memorable experience.
- Order Management: Accurately place guest food and beverage orders, inspecting them for quality and accuracy, ensuring proper plating, and delivering according to established standards.
- Billing and Payment: Prepare and total guest bills, verifying accuracy before presenting them, and efficiently process payments.
- Work Station Management: Set up, maintain, and close work stations efficiently, ensuring cleanliness and timeliness.
- Area Maintenance: Ensure tables, cabanas, and poolside areas are kept clean and free of unnecessary items, maintaining a tidy environment.
Warehouse Worker
Target Distribution
08.2021 - 04.2023
- Merchandise Collection and Transport: Efficiently collect merchandise from the distribution center and safely transport materials to the shipping bay, ensuring timely processing of goods.
- Inventory Management: Maintain an accurate inventory of all merchandise entering and exiting the warehouse, using systematic tracking methods.
- Quality Control: Identify any missing, lost, or damaged materials and promptly notify the supervisor to address issues and maintain inventory integrity.
- Packaging and Labeling: Ensure all merchandise is safely and securely packed and labeled for shipping, adhering to company standards for packaging and shipment preparation.
Host
Daylight Beach Club
05.2017 - 03.2021
- Guest Reception and Service: Welcome guests to the beach club with a friendly demeanor, ensuring they feel valued and comfortable from arrival to departure.
- Order Management: Take accurate food and beverage orders from guests, verify order accuracy, ensure proper presentation, and serve promptly.
- Billing and Payments: Prepare and present guest bills, check for accuracy, and handle payment transactions efficiently.
- Workstation Maintenance: Set up, maintain, and close workstations in a clean and timely manner, ensuring all supplies and equipment are ready for service.
Wait Staff/Banquet Server
Hilton Downtown Milwaukee
07.2010 - 02.2017
- Guest Services: Provide excellent service to guests during events, including greeting and seating, taking orders, and ensuring all guest needs are met promptly and courteously.
- Order Accuracy: Accurately place and deliver food and beverage orders, inspect orders for quality and presentation, and ensure correct plating in line with banquet standards.
- Event Setup and Breakdown: Assist in setting up and breaking down banquet areas, including arranging tables, chairs, linens, tableware, and decorations as per event specifications.
- Service Coordination: Collaborate with kitchen and catering staff to ensure timely and efficient service, maintaining clear communication to facilitate smooth event operations.
- Food and Beverage Service: Serve meals and beverages efficiently and professionally, adhering to service standards and maintaining a high level of hospitality.
- Cleanliness and Maintenance: Ensure banquet areas are kept clean and organized, promptly clearing tables and resetting them as needed during events.
- Billing Assistance: Assist with billing processes by verifying order accuracy and providing bills to guests for prompt payment at the conclusion of events.
Education
Associate of Science - Business Management
Milwaukee Area Technical College
Milwaukee, WI06.2025
Health And Physical Fitness
NCEP
Las Vegas, Nevada01.2022
Skills
- FORBES 5-STAR
- CUSTOMER SERVICE
- HEALTH AND SAFETY
- POS -SYSTEMS
- HIGH VOLUME
- TEAM-ORIENTED
- SPIRIT,WINE AND FOOD KNOWLEGE
- CRITICAL THINKER
- CPR/AED CERTIFIED
Work Cards
- Alcohol Awareness (Tam Card)
- Food Handler Safety Training
Timeline
Cabana Host
Venetian Hotel & Casino
06.2023 - Current
Warehouse Worker
Target Distribution
08.2021 - 04.2023
Host
Daylight Beach Club
05.2017 - 03.2021
Wait Staff/Banquet Server
Hilton Downtown Milwaukee
07.2010 - 02.2017
Associate of Science - Business Management
Milwaukee Area Technical College
Health And Physical Fitness
NCEP
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